Overview

The HCD Delivery Guide addresses the implementation phase-when products, services, or systems are released to customers, acknowledging that offerings inevitably change once they encounter real-world use regardless of how well they were researched and designed. You'll get straightforward, clear guidance on how to successfully deliver your business offering in ways that are systemized, measurable, and iterable. Your work will reduce costs over time while increasing organizational value and expressing the intent of organizational policies. You'll find: An overview of the entire Delivery phase Templates for how to accurately analyze and implement your change management, marketing, launch, and sustainment-and how to transition between them A scalable approach: you can get through this guide in one day, or you can spend a few weeks on it to make sure you've locked in the right delivery glide path for your work.

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