Overview

Business success begins with trust. Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn their customers' trust maintain better relationships and reap better results. Meanwhile, breaches of trust between companies and the public are becoming more frequent--and more costly. If you read (or listen to) nothing else on trust, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you build, maintain, and repair trust, both as a leader and as a company. This book will inspire you to: develop trust through competence, legitimacy, and impact; understand the neuroscience of trust; follow through on your commitments to stakeholders; negotiate better with an untrustworthy counterpart; see your company through the eyes of your customers; and rebuild relationships after a breakdown of trust.

Full Product Details

9798212514934

Table of Contents

Reviews

Author Information

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, twelve international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact. Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, twelve international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact. Carolyn Jania is an LA-based actor/singer/writer/improviser. She is an alum of The Groundlings Sunday Company, where she has done extensive comedy character work. Paired with her classical theater training (BA in theater from Butler University), she loves variety in her narration projects. Her passion is writing and performing original comedy songs for her comedy pop band, Schmab. She records and edits from her home studio. Michael Butler Murray is a professional actor, narrator, and musician who has voiced over fifty-five audiobooks. His recorded titles run the spectrum from dramatic to comedic fiction and nonfiction titles varying in topics from the Middle East to understanding your dog's olfactory senses. Born on Long Island, New York, he has been performing his entire life. Over the past few decades, he has performed in slews of musicals, dramas, and improv shows across the country, has appeared in several films, and performs regularly with his guitar comedy duo, Schoolcraft & Murray. He loves stretching his legs in the great outdoors, sailing, surfing and, naturally, sitting in a quiet box reading aloud.

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available