Overview

Social media has opened several new marketing channels to assist in business visibility as well as provide real-time customer feedback. With the emergence of new internet technologies, businesses are increasingly recognising the value of social media and web presence in the promotion of their products and services. Harnessing the Power of Social Media and Web Analytics documents high-quality research to empower businesses to derive intelligence from social media sites. These emerging technological tools have allowed businesses to quantify, understand and respond to customers’ conversations about their corporate reputation and brands within online communities. This publication is ideal for academic and professional audiences interested in applications and practises of social media and web analytics in various industries.

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9781466651944

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Author Information

Anteneh Ayanso is based at Brock University, Canada. Kaveepan Lertwachara is based at California Polytechnic State University, USA.

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