Handling Customer Disconfirmations: A Model of the Service Provider’s Response Process
Author:   Gaby Mairamhof ,  Gaby Mairamhof
Publisher:   Deutscher Universitatsverlag
Edition:   1996 ed.
ISBN:  

9783824463336


Pages:   211
Publication Date:   15 July 1996
Format:   Paperback
Availability:   In Print   Availability explained
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Handling Customer Disconfirmations: A Model of the Service Provider’s Response Process


Overview

The service provider's decision process is seen from an information processing perspective. Based on individual and social psychology the author develops hypotheses about what happens in the service provider's mind within each process step.

Full Product Details

Author:   Gaby Mairamhof ,  Gaby Mairamhof
Publisher:   Deutscher Universitatsverlag
Imprint:   Deutscher Universitatsverlag
Edition:   1996 ed.
Dimensions:   Width: 14.80cm , Height: 1.30cm , Length: 21.00cm
Weight:   0.313kg
ISBN:  

9783824463336


ISBN 10:   3824463334
Pages:   211
Publication Date:   15 July 1996
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.
Language:   German

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Author Information

Dr. Gaby Mairamhof ist Universitätsassistentin am Institut für Handel, Absatz und Marketing an der Universität Innsbruck, wo sie auch promovierte.

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