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OverviewFull Product DetailsAuthor: Ronald J. Burke , Julia C. HughesPublisher: Edward Elgar Publishing Ltd Imprint: Edward Elgar Publishing Ltd ISBN: 9781789905281ISBN 10: 1789905281 Pages: 448 Publication Date: 28 June 2019 Audience: Professional and scholarly , College/higher education , Professional & Vocational , Undergraduate Format: Paperback Publisher's Status: Active Availability: To order ![]() Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us. Table of ContentsContents: Part I Setting the stage 1. Human resource management in the hospitality and tourism sector Ronald J. Burke 2. The changing tourism and hospitality context: Implications for human resource management in an age of disruption and growth Julia Christensen Hughes Part II Developing a service quality culture 3. A motivated workforce: the shifting factors that drive people to work in the hospitality industry William C. Murray 4. The talent agenda in hospitality and tourism William J. Pallett 5. How to develop hotel brand internalization among hotel employees Catherine Cheung and Tom Baum 6. Leadership in hospitality organizations: Achieving competitive advantage Ronald J. Burke Part III Developing human capital 7. Evolving conceptions of talent management: A roadmap for hospitality and tourism Julia Christensen Hughes and William C. Murray 8. Jobs for the girls? Women's employment and career progression in the hospitality industry Shelagh Mooney 9. Ageism and age discrimination in hospitality employment: Issues, challenges and remedies Andrew Jenkins Part IV Critical employee and organization outcomes 10. Advancing engagement: Debates in the field and proposed directions for hospitality and tourism research and practice Julia Christensen Hughes 11. Synopses of empirical studies on engagement in hospitality and tourism research Julia Christensen Hughes 12. Security and safety: An internal customer perspective Alfred Ogle 13. Gender differences in burnout perceptions: The case of hotel employees Derya Kara and Muzaffer Uysal Part V Human Resource management initiatives 14. Diversity training in the hospitality and tourism industry Juan M. Madera, Camille E. Kapoor and Lindsey Lee 15. The happiest place on earth? A case study of the Disney World employment experience Sara L. Mann and Marie-Helene Budworth 16. Benefits of workplace learning in hospitality organizations Ronald J. Burke 17. The benefits of high performance human resource practices in the implementation of an artistic strategy in the hotel industry Ta-Wei Tang, Ya-Yun Tang, Michael Chih-Hung Wang and Tsai-Chiao Wang IndexReviews‘The Handbook of Human Resource Management in the Tourism and Hospitality Industries provides both traditional Human Resource Management (HRM) ideas and current trends that should be of interest to modern managers; it can supplement other works on tourism and hospitality.' -- American Reference Books Annual `The Handbook of Human Resource Management in the Tourism and Hospitality Industries provides both traditional Human Resource Management (HRM) ideas and current trends that should be of interest to modern managers; it can supplement other works on tourism and hospitality.' -- American Reference Books Annual Author InformationEdited by the late Ronald J. Burke, formerly Professor Emeritus, Schulich School of Business, York University and Julia Christensen Hughes, President, Yorkville University, Canada Tab Content 6Author Website:Countries AvailableAll regions |