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9780135768983

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Shelley Gaskin, Series Editor, is a professor in the Business and Computer Technology Division at Pasadena City College in Pasadena, California. She holds a bachelor's degree in business administration from Robert Morris College (Pennsylvania), a master's degree in business from Northern Illinois University, and a doctorate in adult and community education from Ball State University (Indiana). Before joining Pasadena City College, she spent 12 years in the computer industry, where she was a systems analyst, sales representative, and director of customer education with Unisys Corporation. She also worked for Ernst & Young on the development of large systems applications for their clients. She has written and developed training materials for custom systems applications in both the public and private sectors, and has also written and edited numerous computer application textbooks. Nancy Graviett is a professor and department chair in business technology at St. Charles Community College in Cottleville, Missouri. She holds a bachelor's degree in marketing and a master's degree in business education from the University of Missouri and has completed a certificate in online education. Nancy has authored textbooks on WordPerfect(TM), Google(R), Microsoft(R) Outlook(TM), and Microsoft Access(TM).

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