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9780367024284

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This book is well overdue. There has been a significant rise of the discussion and implementation of Lean in Higher Education over the past ten years and more so recently especially in the UK where we are seeing the continuing drive to improve quality and experience. Stephen has been at the heart of the communities, debates and implementations for over 10 years and so in a privileged position to write and reflect on the challenges but more importantly the benefits of Lean in Higher Education. This book gives insight and practical solutions to the what, why and how. A fantastic contribution to the growing publications on this important agenda. Enjoy! Professor Zoe Radnor FAcSS, Vice President (Strategy and Planning) and Professor of Service Operations Management at City, University of London Ensuring high and consistent quality of education is critically important for society. This requires that we spend the scarce educational resources well. Lean Education is instrumental in improving the student experience and the wise deployment of time and money. Stephen Yorkstone has done an excellent job in collecting a broad ranging overview of Lean improvement efforts in higher education. This anthology is a rich source of ideas and inspiration. Dr. Vincent Wiegel, professor and co-chair of the Lean & World Class Performance research group HAN University of Applied Science, The Netherlands

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Stephen Yorkstone enables continuous improvement in Edinburgh Napier University, where he works as an internal consultant. In his role he facilitates and runs interventions, from ""process reviews"" to more tailored workshops; convenes an internal community of practice; and delivers support and advice informally and formally in terms of consultancy, coaching and training. Externally to the University he chairs Lean HE, the international organisation for continuous improvement in universities (see: www.leanhe.org.) In previous roles he established the ""Lean team"" in the University of St Andrews and co-designed the Lean ""St Andrews Model"". In 2016 he authored ""Lean Universities"" in Routledge’s Companion to Lean Management.

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