Global Call Center Employees in India: Work and Life between Globalization and Tradition

Author:   Mayank Kumar Golpelwar
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Edition:   1st ed. 2016
ISBN:  

9783658118662


Pages:   214
Publication Date:   18 November 2015
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Global Call Center Employees in India: Work and Life between Globalization and Tradition


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Author:   Mayank Kumar Golpelwar
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint:   Springer Gabler
Edition:   1st ed. 2016
Dimensions:   Width: 14.80cm , Height: 1.40cm , Length: 21.00cm
Weight:   3.102kg
ISBN:  

9783658118662


ISBN 10:   3658118660
Pages:   214
Publication Date:   18 November 2015
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Business Process Outsourcing in India.- Role Stress and Coping.- Job Characteristics.- Psychological Contracts.- Virtual Migration.- BPO Units and Indian Society - The Cultural Gap.

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Dr. Mayank Kumar Golpelwar received his Ph.D. at the University of Bremen, Germany. He is teaching international HRM, cross-cultural management and organizational behavior at the University of Bayreuth and at the City University of Applied Sciences in Bremen.   

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