Overview

The air transport industry is highly vulnerable to environmental changes as was seen when the recent COVID-19 pandemic caused most airline operations to cease. However, for decades airlines have been collapsing around the globe as the business of managing airline operations has become stressed due to price competition. This is detrimental to air carriers since air transport products and services are the same. Moreover, it impacts other industries such as tourism, hotels, and restaurants, which contribute to the derailment of economic and social activities. Thus, it is essential to determine new practices and strategies that can allow air transport management to be enriched and to flourish. Global Air Transport Management and Reshaping Business Models for the New Era provides a comprehensive collection of knowledge on the new era of business management on air transport. It provides strategies, technologies, and tools used in the reshaping of the air transport business model. Covering topics such as customer experience, robotic process automation, and airline alliances, this major reference work is an essential resource for airline managers, supply chain specialists, air transport managers, students and faculty of higher education, libraries, researchers, economists, government officials, and academicians.

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9781668446164

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Kannapat Kankaew is an Assistant Professor at College of Hospitality Industry Management; Suan Sunandha Rajabhat University. He received Doctor of Public Administration majoring in Human Resources Management. Prior his academic professional, he used to work in the aviation industry for more than 13 years. He has published and participated in International Conferences more than 20 papers in repute journals. And he has dedicated as an editorial board, associate editor, and reviewer for various journals both domestic and international. He is one of the working committee and examiner of Thailand Professional Qualification Institutes (Public Organization) for airport ground service professional.

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