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9781264270170

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Hans Norden is the principal and owner of Anticipated Outcome, a boutique provider of forward-thinking change leadership services. A native of The Netherlands, he was senior in-house change management consultant for the ING Group at their international headquarters in Amsterdam before relocating to the U.S. He studied international marketing, business economics and philosophy and received his professional training at NMB Bank and Cap Gemini. He, has presented his work at many prestigious conferences and executive training seminars, including the International Deming Research Seminar (Fordham University, NY), the Rady School of Management, the School for Business Administration (University of San Diego), and the American Society for Training and Development.

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