Overview

G.E.T. Customer Service Excellence is a must-have book to add to any customer service training program. It's great for large or small companies since it is general enough for any industry but in-depth enough to be truly useful. This book can be the basis of a training program, an addition to a training program and a reference guide. Every manager/owner should have a copy of this book for themselves. Specifically targeted at managers/owners and includes many valuable insights. Managers/owners will come away with a new appreciation and understanding of their role in attaining company wide, world-class customer service standards, as well as ideas on how to effectively reward, or constructively criticize, their customer service personnel. Every executive and manager has a responsibility to positively influence their workplace culture. G.E.T. Customer Service Excellence gives you the tools and insights to do it with simplicity and style. G.E.T. Customer Service Excellence also comes with a wealth of information and motivational tools and programs, guides and reward certificate ideas to further enhance your customer service experience and employee skills.

Full Product Details

9781098319816

Table of Contents

Reviews

Author Information

Nick West is a persuasive professional speaker and World Business Leader, with an extensive background in both small and big business. A forty year veteran of the corporate world, Nick West reinvented corporate execution, continually setting the standards of excellence while expanding his interests in business former executive with Fortune 100 companies. Nick West attributes much of his success to the training and combined leadership and success he has had across many companies. He has created has many training programs and management leadership and creation systems which are of the foundational elements of his success today. Nick's humanitarian efforts, his entrepreneurial acumen and his vision of excellence have been widely recognized in the business community worldwide. He is also the founder of an outstanding charity called 4 Paws for Police Foundation, which can be seen at 4PawsforPolice.org and is providing safety equipment for police, search and rescue and military K9 dogs nationally in the USA. Nick West is one of corporate America's true living legends and one of the world's most highly rated speakers. He is available for booking either half day at $35,000 or full day at $65,000 anywhere worldwide. For booking write to: nw90911@gmail.com As a professional speaker and leadership trainer, Nick frequently addresses large and small businesses as well as college and high school students. In addition to being a prolific motivational speaker, Nick has also released several audio CD series and authored the book, ""G.E.T. Customer Service Excellence."" He brings his dynamic energy and real-life experience to his compelling seminars, reaching each participant with a message of attitude, achievement and action. Books will be discounted at each presentation. To book Nick West for your next corporate or seminar event call 702-981-7310 or Email to: nw90911@gmail.com

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available