Overview

Under pressure to meet your sales, productivity or customer experience targets? If performance isn't where you need it to be, you probably haven't provided your managers with a High-Performance Coaching system to follow to achieve your strategic goals. With one in place, they'll maximise the performance of their frontline teams and deliver the results you're seeking. GAME ON is a business parable that will show you how to make this performance shift. The story comes from our extensive experience at increasing sales, productivity and customer experience in the contact centres and retail networks of more than 50 large organisations. Some of the things you'll learn: How to win: the High-Performancebehaviours that create success How to coach: the six High-Performance Coaching techniques yourmanagers need to use When to coach: the Coaching Rhythmyour managers need to follow to maximise performance

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9781925921106

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Blair Stevenson helps senior managers achieve their strategic goals by increasing sales, productivity and customer experience in their contact centres and retail networks. He's specialised in this work for 23 years. If there is such a thing as a super power , then this is his. Blair is the CEO of BravaTrak. The High-Performance Coaching system he and his team have developed for improving performance has helped clients achieve incredible results. Performance increases over 21% are typical within a few months. Those clients have included contact centres and retail networks across more than 50 large organisations serving a wide variety of industries. Blair holds a Bachelor of Arts degree in Psychology and a Diploma in Teaching. He lives in Auckland, New Zealand with his wife Gill and enjoys road cycling and time on the water.

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