Overview

This book provides an introduction to Total Quality Management (TQM) and its principles. TQM is a management approach that focuses on continuous improvement of processes and products to enhance customer satisfaction. The book covers topics including TQM implementation, quality control, team-building, and customer service. It is an essential guide for professionals seeking to improve their organization's quality management system and increase customer loyalty.

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9781774697696

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Gabriel Afemei is a graduate of the Technical University of Bucharest/Department of Transport Technology and graduated with a master's degree in International Logistics at the Bucharest Academy of Economic Studies in 2011. He has over 15 years of experience in all Supply Chain components in international environments. He received the European Logistics Association certification in 2018 (ELA is a federation of 30 National Logistics Associations, covering almost every country in Europe). In 2018 he graduated from the School of Advanced Studies in Journalism Bucharest. As a writer, he is the author and co-author of scientific books and didactic materials on Supply Chain Management and long-term development using new technologies. He loves to read, and in his free time he travels as much as possible.

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