Overview

This text is the outcome of a study of selected banks in Australia, France, Germany, Great Britain, Italy, the Netherlands, New Zealand, Spain and the USA. As part of a larger project on industrial relations and human resource management practices, researchers in each country explored the changing industry context and competitive strategies in relation to a number of employment relations practices, such as skill formation and development, work organization, staffing arrangements, job security, compensation and industrial relations. The introductory chapter provides an overview of the main research findings. The country chapters present analyses of the findings, and the conclusion assesses the role of markets, technology and institutions in employment relations and discusses the interpretive frameworks that help make sense of their change and variation across cultures.

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9780262181938

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Reviews

This book should be on the shelf of every serious scholar of service management, human resource management, and financial institutions. --- Patrick T. Harker, The Wharton School, University of Pennsylvania

This book should be on the shelf of every serious scholar of servicemanagement, human resource management, and financial institutions. - Patrick T. Harker, The Wharton School, University of Pennsylvania

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