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OverviewThis book will enable you to crack the most significant challenge in business: applying and maintaining a constant outside-in perspective. Stop focusing on customers and expand your worldview to users. All you have to do is fulfil the needs of users. Following user needs creates a new compass for your business to navigate by. Based in Shanghai, Jacob Johansen facilitates the transformation of brands and organizations. This book builds on his experiences remaking some of the world's most influential companies. In From Customer to User, he shares his provoking and groundbreaking principles for the business organizations of the future. Full Product DetailsAuthor: Jacob JohansenPublisher: Turbine Imprint: Turbine Dimensions: Width: 14.00cm , Height: 1.50cm , Length: 21.60cm Weight: 0.322kg ISBN: 9788740673852ISBN 10: 8740673855 Pages: 276 Publication Date: 04 June 2021 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: Available To Order ![]() We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |