Overview

Firms are investing considerable resources to create large information infrastructures able to fulfil their varied information-processing and communication needs. The more the drive towards globalization, the more such infrastructures become crucial. The 'wiring' of the corporation should be done in a way that is aligned with its corporate strategy -- it is global and generates value.This book presents six in-depth case studies of large corporations -- AstraZeneca, IBM, Norsk Hydro, Roche, SKF, and Statoil -- which offer a rich picture of the main issues involved in information infrastructure implementation and management. Far from being a linear process, the use of the information infrastructure is in fact an open-ended process, in many cases out of control. Current management models and consulting advice do not seem to be able to cope with such a business landscape. This book provides the reader with interpretations and theories tha can foster a different understanding and approach. Thus, the economics of standards, complexity theory, and actor-network theory are harnessed to penetrate the issues emerging from the case studies and to generate a new conception of the information infrastructure that is relevant both for researchers and practitioners.

Full Product Details

Author:   Claudio U. Ciborra (, Professor of Information Systems at the London School of Economics)
Publisher:   Oxford University Press
Imprint:   Oxford University Press
Dimensions:   Width: 15.70cm , Height: 1.50cm , Length: 23.60cm
Weight:   0.422kg
ISBN:  

9780199246632

ISBN 10:   0199246637
Pages:   262
Publication Date:   28 June 2001
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   To order  
Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us.

Table of Contents

1: Claudio U. Ciborra and Ole Hanseth: Introduction Part I: Theory2: Claudio U. Ciborra: A Critical Review of the Literature on the Management of Corporate Information Infrastructure 3: Ole Hanseth and Kristin Braa: Globalization and 'Risk Society' 4: Ole Hanseth: The Economics of Standards 5: Eric Monteiro: Actor-Network Theory Part II: Cases6: Bo Dahlbom, Ole Hanseth, and Jan Ljungberg: Conservative Success: Organization and Infrastructure Evolution at SKF 7: Claudio U. Ciborra and Angelo Failla: Infrastructure as a Process: The Case of CRM in IBM 8: Ole Hanseth and Kristin Braa: Who's in Control: Designers, Managers -- or Technology? Infrastructures at Norsk Hydro 9: Eric Monteiro and Vidar Hepsø: Infrastructure Strategy Formation: Seize the Day at Statoil 10: Antonio Cordella and Kai A. Simon: Global and Local Dynamics in Infrastructure Deployment: The Astra Hässle Experience 11: Claudio U. Ciborra: From Alignment to Loose Coupling: From MedNet to www.roche.com 12: Bo Dahlbom: Postface: From Infrastructure to Networking

Reviews

Refreshing new scholarly ideas connected to everyday practice. A gold mine of theory and practice. Chris Argyris Review from previous edition Refreshing new scholarly ideas connected to everyday practice. A gold mine of theory and practice. Chris Argyris

Author Information

Claudio U. Ciborra is Professor of Information Systems at the London School of Economics. He is a leading researcher in the areas of information systems, management, and strategy. Affiliated to many leading European universities and research centres, he has conducted several international projects studying the impacts of IT on organizations. Author of many books on this topic, he is also widely published in the related fields of institutional economics, strategy, and organization theory.

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