Freedom Within a Framework: Hearing the Voice of the Customer on the Factory Floor

Author:   Paul G. Cafaro
Publisher:   Taylor & Francis Ltd
ISBN:  

9780367085773


Pages:   142
Publication Date:   24 March 2020
Format:   Hardback
Availability:   Not yet available   Availability explained
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

Our Price $65.99 Quantity:  
Add to Cart

Share |

Freedom Within a Framework: Hearing the Voice of the Customer on the Factory Floor


Add your own review!

Overview

Full Product Details

Author:   Paul G. Cafaro
Publisher:   Taylor & Francis Ltd
Imprint:   CRC Press
ISBN:  

9780367085773


ISBN 10:   0367085771
Pages:   142
Publication Date:   24 March 2020
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Not yet available   Availability explained
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

Table of Contents

Author. Introduction. Part 1: Commercial viewpoint. Chapter 1 Understand the Voice of the Customer. Chapter 2 Kano Model: Explanation of Success (Our Business Perspective). Chapter 3 Gather Metrics for Success (Our Customer's Perspective). Chapter 4 Critical to Quality Metrics. Chapter 5 Create House of Quality 1, the Customer House. Part 2: Design and R&D Viewpoint. Chapter 6 What are the Product's Characteristics? Chapter 7 Create House of Quality 2, the Translation House. Part 3: Operations Viewpoint. Chapter 8 Process Variables that Define Success on the Factory Floor. Chapter 9 Create House of Quality 3, the Manufacturing House. Chapter 10 Create the Control Plan. Part 4: All Together Now, Threading the Needle. Chapter 11 Freedom within a Framework. Chapter 12 The Complexity of the Product and HOQs. Chapter 13 Conclusion. References. Index.

Reviews

Author Information

Paul is the Global R&D Director of Strategic Continuous Improvement for The Sherwin-Williams Company. He is responsible for achieving world class Innovation Excellence by bridging the commercial needs of the business and customer's end use. Prior to joining Sherwin-Williams, Paul held several operations and leadership positions with increasing responsibility for Dow Chemical and Tyco International. Paul earned his Chemical Engineering Degree from Illinois Institute of Technology in Chicago, IL, and has completed post graduate studies at University of Wisconsin, Madison and Massachusetts Institute of Technology. Additionally, Paul is a Certified Master Black Belt, and has been invited to speak at several international conferences and manufacturing summits.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions
Shopping Cart
Your cart is empty
Shopping cart
Mailing List