Foundations of IT Service Management
Author:   Jan Van Bon
Publisher:   Van Haren Publishing BV
Edition:   2nd Revised edition
ISBN:  

9789077212585


Pages:   233
Publication Date:   26 September 2005
Format:   Paperback
Availability:   In Print   Availability explained
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

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Foundations of IT Service Management


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Overview

This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.

Full Product Details

Author:   Jan Van Bon
Publisher:   Van Haren Publishing BV
Imprint:   Van Haren Publishing BV
Edition:   2nd Revised edition
Dimensions:   Width: 17.00cm , Height: 1.30cm , Length: 24.10cm
Weight:   0.494kg
ISBN:  

9789077212585


ISBN 10:   9077212582
Pages:   233
Publication Date:   26 September 2005
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print   Availability explained
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Introduction Service support service Delivery

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If you're looking for the best introductory ITIL book on the market, this is absolutely it... Amazon Reviewer


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