Overview

This practical guide reframes customer service as a core utility function, showing how communication, culture, and consistency shape public confidence in water and wastewater services. Through real-world examples and plain-language guidance, it explores how utilities can respond to complaints, explain bills and rates, manage affordability challenges, communicate during change, and use tools like advanced metering infrastructure to improve customer understanding. Designed for utility leaders, customer service teams, and frontline staff alike, this book helps utilities speak with one voice, serve diverse communities more effectively, and turn everyday interactions into opportunities to build lasting trust.

Full Product Details

9781647172916

Table of Contents

Reviews

Author Information

Tab Content 6

Countries Available