Financial Services Management: A Qualitative Approach
Author:   Stewart Falconer (Edinburgh Napier University, UK)
Publisher:   Taylor & Francis Ltd
ISBN:  

9780415829229


Pages:   194
Publication Date:   26 March 2014
Format:   Paperback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Our Price $152.00 Quantity:  
Add to Cart

Share |

Financial Services Management: A Qualitative Approach


Add your own review!

Overview

Full Product Details

Author:   Stewart Falconer (Edinburgh Napier University, UK)
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Dimensions:   Width: 17.40cm , Height: 1.20cm , Length: 24.60cm
Weight:   0.408kg
ISBN:  

9780415829229


ISBN 10:   0415829224
Pages:   194
Publication Date:   26 March 2014
Audience:   College/higher education ,  Tertiary & Higher Education ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

1. Introduction 2. The Financial Services Environment 3. Theories of Organisational Behaviour 4. Organisational Design – The Theory 5. Organisational Design – Practical Application 6. Leadership 7. Organisational Development and the Management of Change - Background 8. Organisational Development and the Management of Change - Implementation 9. Business and the External Environment – the Contextual Environment 10. Business and the External Environment – Social Responsibility and Business Ethics 11. Information Technology 12. Service Quality and Relationship Management 13. Future Challenges

Reviews

This is a fine blend of theory and practice specially produced for managers in the financial services industry. It is clearly and concisely written and conveys a great deal of practical guidance which is relevant to managers in an industry undergoing such dramatic changes at the hands of a highly competitive market and a slew of new regulators. Charles W. Munn, Professor, OBE, FCIBS, former Chief Executive of the Chartered Institute of Bankers in Scotland. Using traditional management theories Stewart Falconer, in a very prescriptive and easily read style, applies those theories to the recent history and on-going developments within the UK Financial Services sector. Using real life case study material, Stewart brings academic theory to life . This book is a must read for students of Financial Services subjects or for those within the sector looking to develop their knowledge of Financial Services Management. Graeme Dalziel, Honorary Senior Lecturer, Glasgow Caledonian University, UK and formerly a senior manager for 30 years within the UK Financial Services sector.


Author Information

Stewart Falconer is Head of the School of Accounting, Financial Services and Law at Edinburgh Napier University, UK

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions
Latest Reading Guide

MRG2025CC

 

Shopping Cart
Your cart is empty
 Shopping cart
Mailing List

 

Sign up now