Overview

The purpose of this study is to investigate the outsourcing relationships between the clients and service providers in a key sector of Hong Kong's economy. Fully understanding these outsourcing relationships requires taking a holistic view of the fundamental elements of outsourcing, including the nature, services, strategies and the management of relationships. Such an understanding also involves examining these elements within appropriate theoretical models.In recent decades, integrated resource planning (the main resources being people, property and technology) has become an important part of FM. It is generally believed that the optimal use of high-quality facilities can solvebusiness problems in the built and human environment. To operate such facilities, outsourcing is now prevalent in va Finally, the local higher education sector has a large economic base with strong competition between universities and institutes. The selected universities and tertiary institutes have similar varieties of FM services, which are offered by different service providers in other institutes. This study thus strongly emphasises FM outsourcing strategies within various contracts, which is one of the variables of the model. Specific FM outsourcing contracts for catering, cleaning, security and maintenance are selected for examination.

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