Exploring Service Productivity: Studies in the German Airport Industry
Author:   Claudia Lehmann
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Edition:   1st ed. 2019
ISBN:  

9783658230357


Pages:   344
Publication Date:   26 July 2018
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Exploring Service Productivity: Studies in the German Airport Industry


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Overview

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.

Full Product Details

Author:   Claudia Lehmann
Publisher:   Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
Imprint:   Springer Gabler
Edition:   1st ed. 2019
Weight:   4.746kg
ISBN:  

9783658230357


ISBN 10:   3658230355
Pages:   344
Publication Date:   26 July 2018
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Systematic literature review on service productivity.- Service productivity from a provider's perspective, a customers' perspective, and an operations perspective.- An interactive service productivity model.

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Author Information

Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.

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