Overview

An integrated model for management and administrative practice.   Excellence in Human Service Organization Management provides guidelines to insure internal consistency within Human Service Organisations. Integrated in management theory, the model presented in the text is adapted to human service organisations generally and social work issues specifically. The text first identifies problems in organisational functioning as well as proposes what managers need to do to put their organisations back on track toward excellence. Then it guides managers through a plan to bring employees on board and continuously nurture them so they identify their success with that of the organisation.      

Full Product Details

Author:   Peter Kettner
Publisher:   Pearson Education (US)
Imprint:   Pearson
Edition:   2nd edition
Dimensions:   Width: 18.80cm , Height: 1.20cm , Length: 23.20cm
Weight:   0.510kg
ISBN:  

9780205088157

ISBN 10:   0205088155
Pages:   384
Publication Date:   05 September 2013
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Available To Order  
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Table of Contents

Chapter 1:  Developing a Theory and Philosophy of Management Chapter 2:  Understanding the Organization from a Systems Perspective Chapter 3:  Using Structure to Facilitate and Support Achievement of the Agency’s Mission Chapter 4:  Job Analysis and Job Design     Chapter 5:  Maximizing Organizational Performance through Human Resources Planning   Chapter 6:  Strengthening the Organization throughExcellent Recruitment, Selection, and Hiring Practices   Chapter 7:  Maximizing Employee Potential through Staff Training and Development    Chapter 8:  Promoting Excellence through Well-Designed Motivation and Reward Systems   Chapter 9:  Supervision, Performance Appraisal, Rewards, and Termination   Chapter 10: Using Data and Information to Achieve Excellence   Chapter 11: Managing Resources to Support Excellence Chapter 12: Monitoring and Evaluating Organizational Efforts and Accomplishments

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Author Information

Peter M. Kettner is Professor Emeritus at Arizona State University School of Social Work. He is author or co-author of six books, four of which have been translated into multiple languages. He has also authored over 50 articles, monographs, and book chapters on the topics of program planning, macro practice in social work, human services administration, purchase-of-service contracting, and privatization,. Over his 30 year career in academia he served as consultant to five different state human service agencies and dozens of local nonprofit agencies on their design and implementation of effectiveness-based planning systems and purchase of service contracting practices. In retirement he has continued his writing and consultation with local government and nonprofit agencies.

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