Full Product Details
Author: Pamela L. Perrewé (Florida State University, USA) ,
Peter D. Harms (The University of Alabama, USA)
Publisher: Emerald Publishing Limited
Imprint: Emerald Publishing Limited
Volume: 17
Dimensions:
Width: 15.20cm
, Height: 1.50cm
, Length: 22.90cm
Weight: 0.560kg
ISBN: 9781789739466
ISBN 10: 1789739462
Pages: 195
Publication Date: 09 September 2019
Audience:
Professional and scholarly
,
Professional & Vocational
Format: Hardback
Publisher's Status: Active
Availability: In Print
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Reviews
Industrial and organizational psychologists explore topics related to stress, coping, and well-being among people working in sales and marketing. Their topics are selling to all involved: a contingent model linking internal selling behavior to salesperson role stress and sales performance, stress and well-being at the consumer-employee interface, occupational stress and well-being of persuasion agents, leading the service-profit chain: how leaders' behavior can affect customer experience, a meta-analysis on positive psychology correlates of sales performance, customer service stress: a meta-analysis of customer mistreatment, and stress tolerance considerations for sales personnel. -- Annotation ©2019 * (protoview.com) *
Industrial and organizational psychologists explore topics related to stress, coping, and well-being among people working in sales and marketing. Their topics are selling to all involved: a contingent model linking internal selling behavior to salesperson role stress and sales performance, stress and well-being at the consumer-employee interface, occupational stress and well-being of persuasion agents, leading the service-profit chain: how leaders' behavior can affect customer experience, a meta-analysis on positive psychology correlates of sales performance, customer service stress: a meta-analysis of customer mistreatment, and stress tolerance considerations for sales personnel. -- Annotation (c)2019 * (protoview.com) *
Author Information
Pamela L. Perrewé is the Robert O. Lawton Distinguished Professor, the Haywood and Betty Taylor Eminent Scholar of Business Administration and Distinguished Research Professor at Florida State University, USA. She has focused her research interests in the areas of job stress, coping, organizational politics, emotion and personality. Dr. Perrewé has published over 35 book chapters and over 140 journal articles in journals such as Academy of Management Journal, Journal of Management, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Journal of Organizational Behavior and Personnel Psychology. She has fellow status with Southern Management Association, the Society for Industrial and Organizational Psychology, the American Psychological Association, and the Association for Psychological Science. Peter D. Harms received his Ph.D. from the University of Illinois at Urbana-Champaign and is currently an Associate Professor of Management at the Culverhouse College of Business at the University of Alabama, USA. His research focuses on the assessment and development of personality, leadership, and psychological well-being. Dr. Harms has published over 90 journal articles and was selected as one of ""100 Knowledge Leaders of Tomorrow"" in 2011. He currently serves on the scientific advisory board of Hogan Assessment Systems and has engaged in research partnerships with the U.S. Army, the National Aeronautics and Space Administration (NASA), and the U.S. Department of Labor.
