Overview

Volume 17 of Research in Occupational Stress and Well Being is focused on the stress and well-being related to the marketing discipline. This volume is focused on the connections between employee stress, health, and well-being as it relates to marketing, sales, and customers. We have 7 chapters devoted to critical topics such as internal selling, stress at the consumer-employee interface, how leaders can affect the customer experience, and the unique stressors associated with being a persuasion agent. Further, we have two comprehensive empirical reviews of topics in this domain. The first examines the degree to which positive psychology constructs relate to sales performance. The second examines customer mistreatment towards employees and how it impacts their well-being. The final chapter takes a more practitioner perspective and examines the importance of taking into account stress tolerance when selecting and training sales personnel. The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well-being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Questions of work stress and well-being span many disciplines and many specialized journals. One of the virtues of this series has been to provide a multidisciplinary and international platform that gives a thorough and critical assessment of knowledge, and major gaps in knowledge, on occupational stress and well-being.

Full Product Details

Author:   Pamela L. Perrewé (Florida State University, USA) ,  Peter D. Harms (The University of Alabama, USA)
Publisher:   Emerald Publishing Limited
Imprint:   Emerald Publishing Limited
Volume:   17
Dimensions:   Width: 15.20cm , Height: 1.50cm , Length: 22.90cm
Weight:   0.560kg
ISBN:  

9781789739466

ISBN 10:   1789739462
Pages:   195
Publication Date:   09 September 2019
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Introduction; Pamela L. Perrewé and Peter D. Harms Chapter 1. Selling to all Involved: A Contingent Model Linking Internal Selling Behavior to Salesperson Role Stress and Sales Performance; Yongmei Liu  Chapter 2. Stress and Well-Being at the Consumer-Employee Interface; Bonnie Simpson, Madelynn Stackhouse, and Katherine White  Chapter 3. Occupational Stress and Well-Being of Persuasion Agents; Andrew E. Wilson and Peter R. Darke   Chapter 4. Leading the Service-Profit Chain: How Leaders' Behaviors Can Affect Customer Experience; E. Kevin Kelloway and Vanessa Myers   Chapter 5. A Meta-Analysis on Positive Psychology Correlates of Sales Performance; Lisa L. Brady, Marcus Credé, Lukas Sotola, and Michael Tynan  Chapter 6. Customer Service Stress: A Meta-Analysis of Customer Mistreatment; Maryana L. Arvan, Rachel C. Dreibelbis, and Paul E. Spector   Chapter 7. Stress Tolerance Considerations for Sales Personnel; Michael Tapia, Kimberly S. Nei, Karen Fuhrmeister, and Matthew R. Lemming

Reviews

Industrial and organizational psychologists explore topics related to stress, coping, and well-being among people working in sales and marketing. Their topics are selling to all involved: a contingent model linking internal selling behavior to salesperson role stress and sales performance, stress and well-being at the consumer-employee interface, occupational stress and well-being of persuasion agents, leading the service-profit chain: how leaders' behavior can affect customer experience, a meta-analysis on positive psychology correlates of sales performance, customer service stress: a meta-analysis of customer mistreatment, and stress tolerance considerations for sales personnel. -- Annotation (c)2019 * (protoview.com) *

Industrial and organizational psychologists explore topics related to stress, coping, and well-being among people working in sales and marketing. Their topics are selling to all involved: a contingent model linking internal selling behavior to salesperson role stress and sales performance, stress and well-being at the consumer-employee interface, occupational stress and well-being of persuasion agents, leading the service-profit chain: how leaders' behavior can affect customer experience, a meta-analysis on positive psychology correlates of sales performance, customer service stress: a meta-analysis of customer mistreatment, and stress tolerance considerations for sales personnel. -- Annotation ©2019 * (protoview.com) *

Author Information

Pamela L. Perrewé is the Robert O. Lawton Distinguished Professor, the Haywood and Betty Taylor Eminent Scholar of Business Administration and Distinguished Research Professor at Florida State University, USA. She has focused her research interests in the areas of job stress, coping, organizational politics, emotion and personality. Dr. Perrewé has published over 35 book chapters and over 140 journal articles in journals such as Academy of Management Journal, Journal of Management, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Journal of Organizational Behavior and Personnel Psychology. She has fellow status with Southern Management Association, the Society for Industrial and Organizational Psychology, the American Psychological Association, and the Association for Psychological Science. Peter D. Harms received his Ph.D. from the University of Illinois at Urbana-Champaign and is currently an Associate Professor of Management at the Culverhouse College of Business at the University of Alabama, USA. His research focuses on the assessment and development of personality, leadership, and psychological well-being. Dr. Harms has published over 90 journal articles and was selected as one of ""100 Knowledge Leaders of Tomorrow"" in 2011. He currently serves on the scientific advisory board of Hogan Assessment Systems and has engaged in research partnerships with the U.S. Army, the National Aeronautics and Space Administration (NASA), and the U.S. Department of Labor.

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