Overview

This book examines the Association of Research Libraries' new measures initiative. In response to the changes that digital information brought about in libraries, this collection of articles explains how the Association of Research Libraries is developing new measures for evaluating library services and holdings. It presents an overview of how the initiative developed, plus insightful reports on the details of the SERVQUAL, LibQUAL+, and E-metrics projects. Handy flow charts and tables make the information easily accessible and understandable.

Full Product Details

Author:   Donald L. DeWitt ,  Donald DeWitt
Publisher:   Taylor & Francis Inc
Imprint:   Routledge
Weight:   0.200kg
ISBN:  

9780789019851

ISBN 10:   078901985
Pages:   106
Publication Date:   11 September 2002
Audience:   General/trade ,  College/higher education ,  Professional and scholarly ,  General ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Introduction ASSOCIATION OF RESEARCH LIBRARIES NEW MEASURES INITIATIVE AND LEARNING OUTCOMES: AN OVERVIEW Issues in Research Library Measurement An Overview of Performance Measures in Higher Education and Libraries In Search of New Measures The Continuing Quest for New Measures Establishing a Role for Research Libraries in Learning: Outcomes Assessment Programs New Roles for Responsibilities for the University Library: Advancing Student Learning Through Outcomes Assessment LIBRARY SERVICES QUALITY AND THE LibQUAL+ PROJECT SERVQUAL and the Quest for New Measures LibQUAL+: One Instrument in the New Measures Toolbox The ARL “LibQUAL+” Pilot Project: An Update Symposium on Measuring Library Service Quality E-METRICS PROJECT Assessing the Academic Networked Environment Measuring Services, Resources, Users and Use in the Networked Environment Round-Up of Other E-Metrics Developments Research Library Spending on Electronic Scholarly Information Is on the Rise Index Reference Notes Included

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