Overview

This book will address a major issue for all library and information service managers that has recently taken on new importance - assessing the impact of services. All types of libraries and information services have traditionally collected a range of performance information that can tell their managers something about the efficiency of those services. What is now required is better information about the effectiveness of services, i.e. about the impact of services on users, including remote users. LIS managers find it hard to get a grip on the slippery concept of service impact and have struggled to address impact questions in their planning. In response the authors have developed and tested an approach that helps managers in LIS understand and enact impact assessment indicators that relate to their objectives. The core chapters of the book will take people through their rigorously-tested process model for impact assessment backed by tools and examples to equip managers with all that they need to address their own service impact questions. Chapters include: the demand for evidence; getting to grips with impact; putting the impact into planning; getting things clear: objectives and success criteria; making things happen: activities and process indicators; thinking about evidence; collecting the evidence: talking to people; other methods; benchmarking around impact; towards evidence-based library and information work. This book is an essential tool for practising library and information service managers and policy makers in the field. It will be equally relevant to LIS managers in public, education (schools, FE, HE), health and special libraries and information services. It will also be of interest to people engaged in professional education in the field as lecturers or students.

Full Product Details

9781283024594

Table of Contents

Reviews

Author Information

Tab Content 6

Countries Available