Overview

"Improve Your Service Scalability and Reliability with SRE ""The techniques and principles of SRE are not only clearly defined here, but also the rationale behind them is explained in a way that will stick. This is not some dry definition, this is practical, usable understanding. . . . I can whole-heartedly recommend this book without any reservation. This is a very good book on an important topic that helps to move the game forward for our discipline!"" --From the Foreword by David Farley, Founder and CEO of Continuous Delivery Ltd. Pioneered by Google to create more scalable and reliable large-scale systems, Site Reliability Engineering (SRE) has become one of today's most valuable software innovation opportunities. Establishing SRE Foundations is a concise, practical guide that shows how to drive successful SRE adoption in your own organization. Dr. Vladyslav Ukis presents a step-by-step approach to establishing the right cultural, organizational, and technical process foundations, quickly achieving a ""minimum viable SRE"" and continually improving from there. Dr. Ukis draws extensively on his own experiences leading an SRE transformation journey at a major healthcare company. Throughout, he answers specific questions that organizations ask about SRE, identifies pitfalls, and shows how to avoid or overcome them. Whatever your role in software development, engineering, or operations, this guide will help you apply SRE to improve what matters most: user and customer experience. Understand how SRE works, its role in software operations, and the challenges of SRE transformation Assess your organization's current operations and readiness for SRE transformation Achieve organizational buy-in and initiate foundational activities, including SLO definitions, alerting, on-call rotations, incident response, and error budget-based decision-making Align organizational structures to support a full SRE transformation Measure the progress and success of your SRE initiative Sustain and advance your SRE transformation beyond the foundations Register your book for convenient access to downloads, updates, and/or corrections as they become available. See inside book for details."

Full Product Details

Author:   Vladyslav Ukis
Publisher:   Pearson Education (US)
Imprint:   Addison Wesley
Dimensions:   Width: 18.80cm , Height: 2.40cm , Length: 23.20cm
Weight:   1.000kg
ISBN:  

9780137424603

ISBN 10:   0137424604
Pages:   560
Publication Date:   10 November 2022
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Not yet available  
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

Table of Contents

Foreword xxi Preface xxv Acknowledgments xxix About the Author xxxiii Part I: Foundations 1 Chapter 1: Introduction to SRE 3 1.1 Why SRE? 3 1.2 Alignment Using SRE 13 1.3 Why Does SRE Work? 17 1.4 Summary 19 Chapter 2: The Challenge 21 2.1 Misalignment 22 2.2 Collective Ownership 23 2.3 Ownership Using SRE 25 2.4 The Challenge Statement 38 2.5 Coaching 39 2.6 Summary 41 Chapter 3: SRE Basic Concepts 43 3.1 Service Level Indicators 43 3.2 Service Level Objectives 45 3.3 Error Budgets 47 3.4 Error Budget Policies 53 3.5 SRE Concept Pyramid 55 3.6 Alignment Using the SRE Concept Pyramid 59 3.7 Summary 63 Chapter 4: Assessing the Status Quo 65 4.1 Where Is the Organization? 65 4.2 Where Are the People? 69 4.3 Where Is the Tech? 71 4.4 Where Is the Culture? 74 4.5 Where Is the Process? 79 4.6 SRE Maturity Model 81 4.7 Posing Hypotheses 81 4.8 Summary 86 Part II: Running the Transformation 87 Chapter 5: Achieving Organizational Buy-In 89 5.1 Getting People Behind SRE 89 5.2 SRE Marketing Funnel 92 5.3 SRE Coaches 96 5.4 Top-Down Buy-In 99 5.5 Bottom-Up Buy-In 117 5.6 Lateral Buy-In 122 5.7 Buy-In Staggering 123 5.8 Team Coaching 124 5.9 Traversing the Organization 126 5.10 Organizational Coaching 131 5.11 Summary 133 Chapter 6: Laying Down the Foundations 135 6.1 Introductory Talks by Team 135 6.2 Conveying the Basics 136 6.3 SLI Standardization 147 6.4 Enabling Logging 154 6.5 Teaching the Log Query Language 156 6.6 Defining Initial SLOs 157 6.7 Default SLOs 163 6.8 Providing Basic Infrastructure 164 6.9 Engaging Champions 167 6.10 Dealing with Detractors 168 6.11 Creating Documentation 171 6.12 Broadcast Success 172 6.13 Summary 174 Chapter 7: Reacting to Alerts on SLO Breaches 175 7.1 Environment Selection 175 7.2 Responsibilities 177 7.3 Ways of Working 180 7.4 Setting Up On-Call Rotations 185 7.5 On-Call Management Tools 188 7.6 Out-of-Hours On-Call 193 7.7 Systematic Knowledge Sharing 196 7.8 Broadcast Success 208 7.9 Summary 209 Chapter 8: Implementing Alert Dispatching 211 8.1 Alert Escalation 212 8.2 Defining an Alert Escalation Policy 214 8.3 Defining Stakeholder Groups 216 8.4 Triggering Stakeholder Notifications 218 8.5 Defining Stakeholder Rings 219 8.6 Defining Effective Stakeholder Notifications 222 8.7 Getting the Stakeholders Subscribed 225 8.8 Broadcast Success 226 8.9 Summary 227 Chapter 9: Implementing Incident Response 229 9.1 Incident Response Foundations 229 9.2 Incident Priorities 230 9.3 Complex Incident Coordination 248 9.4 Incident Postmortems 268 9.5 Effective Postmortem Criteria 269 9.6 Mashing Up the Tools 294 9.7 Service Status Broadcast 298 9.8 Documenting the Incident Response Process 301 9.9 Broadcast Success 302 9.10 Summary 303 Chapter 10: Setting Up an Error Budget Policy 305 10.1 Motivation 305 10.2 Terminology 307 10.3 Error Budget Policy Structure 308 10.4 Error Budget Policy Conditions 309 10.5 Error Budget Policy Consequences 311 10.6 Error Budget Policy Governance 312 10.7 Extending the Error Budget Policy 314 10.8 Agreeing to the Error Budget Policy 318 10.9 Storing the Error Budget Policy 319 10.10 Enacting the Error Budget Policy 320 10.11 Reviewing the Error Budget Policy 321 10.12 Related Concepts 322 10.13 Summary 324 Chapter 11: Enabling Error Budget–Based Decision-Making 325 11.1 Reliability Decision-Making Taxonomy 325 11.2 Implementing SRE Indicators 330 11.3 Process Indicators, Not People KPIs 359 11.4 Decisions Versus Indicators 359 11.5 Decision-Making Workflows 362 11.6 Summary 388 Chapter 12: Implementing Organizational Structure 391 12.1 SRE Principles Versus Organizational Structure 393 12.2 Who Builds It, Who Runs It? 394 12.3 You Build It, You Run It 403 12.4 You Build It, You and SRE Run It 406 12.5 You Build It, SRE Run It 421 12.6 Cost Optimization 424 12.7 Team Topologies 426 12.8 Choosing a Model 432 12.9 A New Role: SRE 440 12.10 SRE Career Path 450 12.11 Communicating the Chosen Model 456 12.12 Introducing the Chosen Model 457 12.13 Summary 462 Part III: Measuring and Sustaining the Transformation 465 Chapter 13: Measuring the SRE Transformation 467 13.1 Testing Transformation Hypotheses 467 13.2 Outages Not Detected Internally 469 13.3 Services Exhausting Error Budgets Prematurely 470 13.4 Executives' Perceptions 471 13.5 Reliability Perception by Users and Partners 472 13.6 Summary 473 Chapter 14: Sustaining the SRE Movement 475 14.1 Maturing the SRE CoP 475 14.2 SRE Minutes 475 14.3 Availability Newsletter 476 14.4 SRE Column in the Engineering Blog 477 14.5 Promote Long-Form SRE Wiki Articles 477 14.6 SRE Broadcasting 478 14.7 Combining SRE and CD Indicators 479 14.8 SRE Feedback Loops 483 14.9 New Hypotheses 484 14.10 Providing Learning Opportunities 486 14.11 Supporting SRE Coaches 487 14.12 Summary 489 Chapter 15: The Road Ahead 491 15.1 Service Catalog 492 15.2 SLAs 494 15.3 Regulatory Compliance 494 15.4 SRE Infrastructure 495 15.5 Game Days 496 Appendix: Topics for Quick Reference 499 Index 507

Reviews

Many enterprises today face the challenge of establishing modern operations for their SaaS offerings. This book provides a proven step-by-step guide for how this can be done from scratch using Google's SRE methodology. From achieving organizational buy-in to laying down the basic SRE foundations, establishing incident response and implementing a suitable organizational structure--the book contains a wealth of advice for development, operations, and leadership teams! --Dr. Peter Schardt, Chief Technology Officer at Siemens Healthcare GmbH Establishing SRE Foundations is a great introductory guide for anyone new to understanding and implementing Site Reliability Engineering (SRE) in their organization. Vlad creates a solid platform for anyone wishing to understand the SRE approach to building reliability into software services. As well as practical advice on implementing techniques such as SLIs and SLOs, Vlad goes into detail on how to achieve buy-in for SRE adoption and how to modify your organizational setup, rooted in his own experiences of working in a large organization. Those experiences are sorely lacking elsewhere in SRE literature, and when I'm asked in the future about SRE, I'll be referring people to this excellent book. --Steve Smith, author of Measuring Continuous Delivery (2020) I very much enjoyed reading this book, even in its early forms. Vlad treats the topic of SRE methodically and in great detail; if you have ever been wondering whether or not someone else has come across your particular issue in an SRE implementation, this book can answer that question and probably has an actionable solution as well. Destined to become a constantly referenced handbook by all those involved in SRE change projects. --Niall Murphy, co-author of Site Reliability Engineering (2016) and The Site Reliability Handbook (2018) There are an overwhelming number of blogs, books, podcasts, and ad hoc opinions covering the nitty-gritty of SRE toolchains and technology choices. That being said, SRE initiatives rarely fail for technological reasons--they fail for structural or organizational reasons. In Establishing SRE Foundations, Dr. Ukis has given us all a detailed, accessible, and actionable blueprint for the structures and practices of a successful SRE organization. It is an excellent book and one I would recommend to anyone looking to establish a scaled-out SRE practice in a complex environment. --Ben Sigelman, co-founder of Lightstep Establishing SRE Foundations provides far and away the clearest, most comprehensive, and most actionable roadmap I have seen for driving, scaling, and sustaining SRE in an engineering organization. I cannot recommend it highly enough! --Randy Shoup, eBay Chief Architect and former Google Engineering leader Establishing SRE Foundations is a comprehensive guide for anyone looking to take their software operations to the next level. If you are a beginner, you will learn why SRE is a great methodology for improving operations, what the challenges of introducing SRE are, how to achieve organizational buyin for SRE, how to lay the foundation for SRE in your teams, and how to drive continuous improvement. If you are an experienced practitioner, you will learn how to set up an error budget policy, enable error budget-based decision-making, and implement a suitable organizational structure. I think the content of the book is spot on and highly recommend it! --Vitor dos Reis, Director of Software Engineering at Delivery Hero Vlad offers a detailed and comprehensive overview of the transformation to SRE. He covers assessment, organizational structures, technical implementation, communication, and continuation. This book is a clear roadmap for any organization starting or progressing their SRE journey, replete with what to consider, options available, and real-world examples. If you are thinking about starting the SRE journey, have found yourself stalled along the way, or are looking for more ideas to help you continue the journey successfully, then buy this book. --Doc Norton, Change Catalyst, OnBelay Consulting

Author Information

Dr. Vladyslav Ukis is head of R&D for the Siemens Healthineers teamplay digital health platform and reliability lead for all Siemens Healthineers Digital Health products. Previously, as software development lead, he drove Continuous Delivery, SRE, and DevRel transformation, helping this large distributed development organization evolve architecture, deployment, testing, operations, and culture to implement these new processes at scale.

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