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OverviewFull Product DetailsAuthor: W. Edwards DemingPublisher: McGraw-Hill Education Imprint: McGraw-Hill Education Dimensions: Width: 15.20cm , Height: 22.90cm , Length: 22.90cm Weight: 0.454kg ISBN: 9781266046445ISBN 10: 1266046445 Pages: 338 Publication Date: 27 October 2023 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: Manufactured on demand ![]() We will order this item for you from a manufactured on demand supplier. Table of ContentsPreface 1. The World Is Being Ruined by Best Efforts (Best Efforts Without Guidance Lead to Failure) 2. Quality Is Made in the Boardroom (Only Top Management Can Make the Decisions Necessary to Assure Quality) 3. By What Method? (How Can We Bring About Improvement?) 4. There Is No Such Thing as Instant Pudding (Deming’s 14 Points for Management) 5. A System Must Be Managed (People Are Part of the System) 6. There Is No Substitute for Knowledge (Information Is Not Knowledge) 7. Management Is Prediction (Statistical Thinking Is Required) 8. What Happened in Japan? Index About the EditorReviewsAuthor InformationJOYCE NILSSON ORSINI, PhD, is an associate professor of management systems at Fordham University, the director of Fordham's Deming Scholars MBA program, and president of The W. Edwards Deming Institute. Tab Content 6Author Website:Countries AvailableAll regions |