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9781598220582

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Patti Shank, Ph.D., CPT, is the president of Learning Peaks, an internationally recognized instructional design and technology consulting group best known for helping others optimize online and blended learning. Clients include government, corporations, nonprofits, and higher education institutions, including Adobe, Fidelity Information Systems, Morgan Stanley, Hunter Douglas, Kaiser Permanente, Regis University, and California State University. Patti is listed in Who’s Who In Instructional Technology. She’s an often-requested speaker at training and instructional technology conferences, is quoted frequently in training publications, and has contributed numerous chapters to training and instructional technology books. She co-authored Making Sense of Online Learning (Pfeiffer, 2004), is the editor of the Online Learning Idea Book (Pfeiffer, 2007), and co-edited The e-Learning Handbook (Pfeiffer, 2008). Her articles are found in eLearning Guild publications, Adobe’s Resource Center, Magna Publication’s Online Classroom, and elsewhere. Jennifer Bircher, MCIS, launched into the CBT world during its infancy, by developing courses for the U.S. Army Corps of Engineers. Her career has evolved over the past 19 years into designing, writing, and programming a wide variety of CBT, WBT and e-learning courses, both retail and custom. WinTutor 95—one of the early retail CD-ROM courses—sold over 100,000 copies. Other projects include e-learning courseware for IBM, Hewlett-Packard, Bank of America, Whirlpool Corp., and Freightliner.

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