Overview

The Art of Turning IT Chaos into Clarity! How To Master Escalations When Everyone Else Panics. From the trenches of tech giants Bloomberg, SAP, Intel, PayPal, TUI and HP comes the survival guide they didn't want us to write. Ever notice how those ""URGENT!!! ASAP!!!"" emails land in your inbox precisely at 4:59PM on Friday? Or how Microsoft's ""Reply All"" button has caused more chaos than a cafeteria announcing free pizza? If you've ever wished your office chair had an ejection button, congratulations - you're one of us. In ""Escalation IT,"" Karolina and Daniel Hilling-Smith breach the Silicon Valley valut to expose the raw, unfiltered true stories tech giants pray you''ll never hear. This isn't another manual - this is your battlefield playbook, packed with: Raw IT war stories from the corporate frontlines, Battle-tested strategies when ' best practices' surrender. Career-saving tactics that would make Machiavelli proud. Whether you're an IT warrior dodging tickets, a project manager herding cats, or a leader navigating the chaos, this book is your emergency escape plan. Warning! Containts IT-grade sarcasm and humor dark enough to make your compliance office file for early retirement. Side effects include uncontrollable confidence and the a ability to smile serenely while explaining to executives why 'quick fixes' and 'permanent solutions' are folklore from ancient IT mythology.

Full Product Details

9781763797109

Table of Contents

Reviews

Today's technology-driven enterprises demand preactical solutions. Escalation IT provides strategies to the digital frontline, exactly when leaders need it most. John Meacock Global Chief Strategy Officer and Deputy Chair Deloitte Global Baord, Deloitte This book finally explains the chaos behind my IT colleagues' poker faces. Hilarious, insightful, and essential for anyone workign in tech-driven business. Ada Agrait Executive Vice President and Head of Corporate Marketing, SAP The real-world guide every leader needs to tackle IT Crises with clarity, confidence, and sanity (mostly) intact! Diane Scott Executive Leadership Coacth, Diane Scott INC

Author Information

Karolina Pilarczyk Hilling-Smith, recipient of the prestigious Women in Technology Award Australia and Intel's EVP Award, is a distinguished technology leader and author whose transformative work has shaped IT operations at global giants including Intel, Shell Energy, IATA or Leclanché. With over 15 years of international experience spanning APAC, EMEA, and the USA, she has consistently delivered excellence in some of the world's most challenging technology environments.As the co-founder of Escalation IT and a seasoned program management expert, Karolina brings profound insights into crisis management and organizational resilience. She has spearheaded multi-million dollar programs, from cloud migrations to enterprise-wide digital transformations, while leading diverse teams of up to 150 professionals across continents.A sought-after global keynote speaker, Karolina's expertise is grounded in practical experience managing complex technology portfolios. Her leadership philosophy emphasizes collaboration, transparency, and data-driven decision-making. Her unique approach combines strategic thinking with tactical execution, making complex IT challenges manageable for leaders at all levels. Daniel Hilling-Smith is a globally recognized executive leader in technology driven businesses. He has led teams of up to 1,000 professionals and managing budgets exceeding 100 million dollars, he has delivered exceptional results across diverse industries, including technology, finance, travel, and manufacturing. His expertise spans leveraging AI, data analytics, and digital platforms to drive top-line growth, reduce costs, and elevate customer experiences.

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