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9780198289531

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Helga Drummond succeeds in convincing the reader that the escalation concept provides a fruitful way of studying information systems failure ... I strongly recommend Escalation in Decision-Making. Frank Lund, European Journal of Information Systems This well researched and readable study examines how and why organizations become ensnared in disastrous decisions, based on a specific case study. Both fascinating and important. Other projects could well benefit from a similarly rigorous analysis ... Certainly a book that should be read by all those involved in BOOT (Build, Own, Operate and Transfer) Investments/projects ... Long Range Planning, vol.30, June 1997 Written in an almost chatty style, Drummond describes in detail just what can go wrong when purchasing major information management systems. The book is a strong potential lesson for all purchasing professionals involved in the management of major project expenditure ... For purchasers and project managers who do not want to end up in such a mess, this book is essential reading. Supply Management Written in an almost chatty style, Drummond describes in detail just what can go wrong when purchasing major information management systems. The book is a strong potential lesson for all purchasing professionals involved in the management of major project expenditure ... For purchasers and project managers who do not want to end up in such a mess, this book is essential reading. Supply Management ...an enjoyable book to read, and you will learn a lot from it. - Daniel Read. Journal of Behavioural Decision Making. vol 11. 1998

The development of a diverse set of perspectives from which to view escalation should lead to greater insights into the phenomenon...Drummond's book may one day be viewed as an important catalyst in the further development of the escalation literature. --ASQ<br>

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