Erfolgreiche Kommunikation Mit Kunden in Der Bibliothek
Author:   Christiane Brockerhoff
Publisher:   Walter de Gruyter
ISBN:  

9781283628037


Pages:   164
Publication Date:   01 January 2012
Format:   Electronic book text
Availability:   Available To Order   Availability explained
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Erfolgreiche Kommunikation Mit Kunden in Der Bibliothek


Overview

This book is a complete guide to the entire range of communication situations between library staff and users, including initial contact, the reference interview, training situations, conflict situations, complaints, and user orientation. Each chapter begins with a specific example that serves as the basis for the analysis of a problem situation. Extensive exercises are provided for independent study. Helpful tips, templates for drafting documents, and interview guidelines make this a uniquely practical guide to everyday library communication.

Full Product Details

Author:   Christiane Brockerhoff
Publisher:   Walter de Gruyter
Imprint:   Walter de Gruyter
ISBN:  

9781283628037


ISBN 10:   1283628031
Pages:   164
Publication Date:   01 January 2012
Audience:   General/trade ,  General
Format:   Electronic book text
Publisher's Status:   Active
Availability:   Available To Order   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.
Language:   English & German

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