Overview

Offering a broad overview of consequential changes in the landscape of reference services, this guide also provides practical guidance on how to meet the new challenges they present. For the past decade, librarians have been lamenting the demise of reference services. Encouraging recent research shows that reference librarians are actually in more demand than ever; however, nearly everything about reference has changed—from technologies, tools, and techniques to models of service. What are these changes, and how can the profession respond to and prepare for shifting priorities and user needs? In this volume, business librarians Diane Zabel and Lauren Reiter bring together a host of experts to answer these timely questions. Topics range from the education and training of professionals to meeting the needs and wants of employers. Covered are trends in chat reference, research consultations, do-it-yourself reference, tracking trends with user populations, assessment, and data-driven decisions about reference services. Grounded in the principle that, regardless of the evolutions in service, the user remains at the center of reference, this guide offers readers an exciting look at the future of this important public service.

Full Product Details

Author:   Diane Zabel ,  Lauren Reiter
Publisher:   Bloomsbury Publishing Plc
Imprint:   Libraries Unlimited Inc
Weight:   0.454kg
ISBN:  

9781440867378

ISBN 10:   1440867372
Pages:   212
Publication Date:   25 February 2020
Recommended Age:   From 7 to 17 years
Audience:   Professional and scholarly ,  College/higher education ,  Professional & Vocational ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Acknowledgments Preface Linda C. Smith Introduction Diane Zabel and Lauren Reiter Part I—Education, Skills, and Training 1 Current Status of Reference Education in the Library and Information Science Curriculum Elizabeth Mahoney, Lauren Reiter, and Diane Zabel 2 New Look, Same Essence: The Enduring Value of Reference Librarianship Aliqae Geraci and Kelly LaVoice 3 Beyond the Checklist: Effective Onboarding and Training for Reference Services Success Daniel Hickey 4 Continuing Education for Reference/Public Service Librarians Anne Langley Part II—Still Evolving Service Models 5 Save the Time of the Reader: Using S. R. Ranganathan's Fourth Law as the Vision for the Future of Library Reference Services Corey Seeman 6 Reference Next Marie L. Radford 7 Do-It-Yourself Reference Naomi Lederer 8 Peer-to-Peer Reference Services in Academic Libraries Hailley Fargo 9 Public Library Reference Services in the 21st Century Maria K. Burchill and John E. Kenney Part III—Collections 10 Is the Print Reference Collection Dead? The Future and Value of Print Reference Collections Melissa Gasparotto and Manuel Ostos 11 Open Access Digital Projects and Their Relationship to Reference Elizabeth Clarke 12 From Print to Online: The Complexity of Licensing E-Reference Resources Michael R. Oppenheim and Roxanne Peck 13 Government Information in the Age of Trump Christopher C. Brown Part IV—User Populations 14 Environmental Scanning Karen Sobel 15 The Global Reach of Reference Lisa Martin Part V—Assessment 16 Methods and Approaches for Assessing Reference Services Elizabeth Namei and Sarah Pickle 17 Data in Context: Reconsidering Reference in an Academic Library Harriet Lightman, Geoffrey Morse, and Susan Oldenburg Index About the Editors and the Contributors

Reviews

This is an exemplary guide for adapting reference services. Highly recommended. Graduate students, researchers, faculty, and professionals. - Choice

"""This is an exemplary guide for adapting reference services. Highly recommended. Graduate students, researchers, faculty, and professionals."" - Choice"

This is an exemplary guide for adapting reference services. Highly recommended. Graduate students, researchers, faculty, and professionals. * Choice *

Author Information

Diane Zabel is Louis and Virginia Benzak Business Librarian and head of the Schreyer Business Library at The Pennsylvania State University. Lauren Reiter is Sally W. Kalin Librarian for Learning Innovations and business liaison librarian at The Pennsylvania State University Libraries.

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