Overview

Is the Enterprise Information Portal (EIP) knowledge management's killer app? Leading expert Joseph M. Firestone, the first author to formulate the idea of the Enterprise Knowledge Portal, breaks new ground and looks to the future with a practical, but comprehensive approach to enterprise portals and their relationship to knowledge management. Providing a clear and novel overview, Firestone tackles a wide range of topics ranging from functional EIP applications, estimating costs and benefits of EIPs, variations in EIP technical architecture, the role of intelligent agents, the nature of knowledge management, portal product/solution segmentation, portal product case studies, to the future of the EIP space. 'Enterprise Information Portals and Knowledge Management' is the book on portals you've been waiting for. It is the only book that thoroughly considers, explores, and analyzes: * The EIP orientation, outlook and evolution * A new methodology for estimating EIP benefits and costs * EIP and Enterprise Knowledge Portals (EKP) architecture * The approaching role of software agents in EIPs and EKPs * The current and future contribution of EIP and EKP solutions to Knowledge Management * The role of XML in portal architecture * A comprehensive, multi-dimensional, and forward-looking segmentation of EIP products accompanied by portal product case studies * Where EIP sector companies are headed and the pathways they will follow to get there

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9781138158795

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Reviews

No one understands Enterprise Information Portals better than Joe Firestone. This thorough examination of their development, architecture and functionality and features is a priceless tool for business managers and IT professionals alike. Furthermore, Firestone's discussion of knowledge and knowledge management is an invaluable contribution to the literature. - Hugh McKellar, executive editor, KMWorld Magazine Joe Firestone is without a doubt the leading global authority on enterprise information portals, knowledge portals, and the use of technology, in general, for knowledge management in business. What makes his perspective so compelling is the persuasive way in which he makes the distinction between knowledge management (the management process) and knowledge processing (the social process) and the careful manner in which he shows how technology can be applied to both of them. Along the way, he also manages to avoid the all-too-common practice of re-naming older, existing applications and technologies with the newer, more fashionable moniker of 'KM.' Knowledge management is not the same thing as document management, content management, data warehousing, imaging, help desk management, or any of the other countless applications it's constantly being confused with, as Firestone clearly demonstrates. And so here at last is a forceful, authoritative, and far-reaching statement of what knowledge processing and KM truly are, what they mean to business, and how technology can be used to support them both. Read this book -- a watershed event in KM -- written by a man who is arguably the KM thought leader's thought leader, and it will open your eyes to the real possibilities of what KM-related technologies can do for you and your organization. - Mark W. McElroy, President and CEO, Macroinnovation Associates, LLC; President, Knowledge Management Consortium International (KMCI)

No one understands Enterprise Information Portals better than Joe Firestone. This thorough examination of their development, architecture and functionality and features is a priceless tool for business managers and IT professionals alike. Furthermore, Firestone's discussion of knowledge and knowledge management is an invaluable contribution to the literature. - Hugh McKellar, executive editor, KMWorld Magazine Joe Firestone is without a doubt the leading global authority on enterprise information portals, knowledge portals, and the use of technology, in general, for knowledge management in business. What makes his perspective so compelling is the persuasive way in which he makes the distinction between knowledge management (the management process) and knowledge processing (the social process) and the careful manner in which he shows how technology can be applied to both of them. Along the way, he also manages to avoid the all-too-common practice of re-naming older, existing applications and technologies with the newer, more fashionable moniker of 'KM.' Knowledge management is not the same thing as document management, content management, data warehousing, imaging, help desk management, or any of the other countless applications it's constantly being confused with, as Firestone clearly demonstrates. And so here at last is a forceful, authoritative, and far-reaching statement of what knowledge processing and KM truly are, what they mean to business, and how technology can be used to support them both. Read this book -- a watershed event in KM -- written by a man who is arguably the KM thought leader's thought leader, and it will open your eyes to the real possibilities of what KM-related technologies can do for you and your organization. - Mark W. McElroy, President and CEO, Macroinnovation Associates, LLC; President, Knowledge Management Consortium International (KMCI)

"""No one understands Enterprise Information Portals better than Joe Firestone. This thorough examination of their development, architecture and functionality and features is a priceless tool for business managers and IT professionals alike. Furthermore, Firestone's discussion of knowledge and knowledge management is an invaluable contribution to the literature."" - Hugh McKellar, executive editor, KMWorld Magazine ""Joe Firestone is without a doubt the leading global authority on enterprise information portals, knowledge portals, and the use of technology, in general, for knowledge management in business. What makes his perspective so compelling is the persuasive way in which he makes the distinction between knowledge management (the management process) and knowledge processing (the social process) and the careful manner in which he shows how technology can be applied to both of them. Along the way, he also manages to avoid the all-too-common practice of re-naming older, existing applications and technologies with the newer, more fashionable moniker of 'KM.' Knowledge management is not the same thing as document management, content management, data warehousing, imaging, help desk management, or any of the other countless applications it's constantly being confused with, as Firestone clearly demonstrates. And so here at last is a forceful, authoritative, and far-reaching statement of what knowledge processing and KM truly are, what they mean to business, and how technology can be used to support them both. Read this book -- a watershed event in KM -- written by a man who is arguably the KM thought leader's thought leader, and it will open your eyes to the real possibilities of what KM-related technologies can do for you and your organization."" - Mark W. McElroy, President and CEO, Macroinnovation Associates, LLC; President, Knowledge Management Consortium International (KMCI)"

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Joseph M. Firestone

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