Overview

In the newly revised second edition of Encouraging the Heart, renowned leadership experts and bestselling authors James Kouzes and Barry Posner deliver an incisive and practical playbook for leaders who want to inspire their followers to achieve extraordinary things. They've packed the book with real-world examples, practical ideas, and eye-opening advice drawn from over four decades of work with countless business leaders. Encouraging the Heart is not a book about incentive systems or reward programs. It goes beyond those things to discuss universal leadership principles that will help elevate your people to new levels of productivity, engagement, and performance. It's a hands-on roadmap containing behaviors, principles, practices, evidence, and examples that will form the foundation of a repeatable process you can put into place at your own organization. Inside the book you'll find strategies for setting clear standards aligned with your organization's purpose; paying attention to exemplary actions and telling memorable stories that motivate action and enact change; noticing exemplars of values and standards and publicly praising them with personalized feedback and appreciation that encourages others to live up to their example; and setting a personal example of meaningful ways to recognize others and celebrate values and victories.

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James Kouzes is the Dean's Executive Fellow of Leadership, Leavey School of Business at Santa Clara University and lectures on leadership around the world to corporations, governments, and nonprofits. He has coauthored a number of bestselling books, including The Leadership Challenge, A Leader's Legacy, Encouraging the Heart, and over a dozen workbooks on leadership. Barry Z. Posner holds the Michael J. Accolti, S.J., Chair at Santa Clara University and is professor of leadership with the Leavey School of Business. He is chair of the Department of Management and Entrepreneurship and previously served as associate dean for graduate programs, as well as executive education, and as dean of the Leavey School. Ray Greenley is an in-demand narrator with a background in film and stage acting.

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