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Full Product Details

Author:   Christine D. Feldmann (Anne Arundel County Public Library, USA) ,  Catherine E. Hollerbach (Anne Arundel County Public Library, USA)
Publisher:   Bloomsbury Publishing Plc
Imprint:   Libraries Unlimited Inc
Dimensions:   Width: 15.60cm , Height: 2.50cm , Length: 23.50cm
Weight:   0.454kg
ISBN:  

9798216381655

Pages:   192
Publication Date:   19 February 2026
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Forthcoming
Availability:   Not yet available  
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Table of Contents

Acknowledgments Chapter 1: Building a Culture of Connection: Empowering Communities through Trust and Compassionate Leadership Chapter 2: The Power of Trust: Cultivating Compassionate Leadership for Thriving Workplaces and Communities Chapter 3: Redefining Library Service: Empowering Customers in a Modern Era Chapter 4: Shaping Workplace Culture: Understanding, Defining, and Nurturing a Positive Environment Chapter 5: Understanding That Your Community Is Not a Monolith Chapter 6: Building Trust from Within: Cultivating a Collaborative and Supportive Culture Chapter 7: Dealing with Burnout and Trauma Chapter 8: Turning the Tide: Overcoming Staff Morale Challenges and Addressing Complaints Chapter 9: Building Bridges: Strategies for Earning Trust with External Audiences Chapter 10: Cultivating Partnerships and Trust for Customer Success Chapter 11: Tailoring Trust: Special Considerations for Building Relationships with Unique Audiences Chapter 12: Special Considerations: Creating a Welcoming Environment for Neurodiverse Customers and Staff Chapter 13: Building Trust with Naysayers and Complainers Chapter 14: Navigating Freedom of Information Act (FOIA) Requests Chapter 15: Tangible Strategies for Building Trust Through Social Media, Protecting Intellectual Freedom, Equity Work, and Public Health Initiatives Chapter 16: Building Trust through Community-Driven Innovative Programming Chapter 17: The Impact of Unionization on Library Culture Chapter 18: Moving Forward: Taking the First Steps and Shaping the Future You Want for Your Library Bibliography Index

Reviews

Both Christine Feldmann and Cathy Hollerbach, are part of an executive team leading 460 amazing library staff. In the book, Feldmann and Hollerbach have illuminated the many ways we all work hard to build and sustain a positive workplace culture. Building trust isn’t always easy, but it’s absolutely critical in building a library system that’s loved by the community. --  Skip Auld * Chief Executive Officer, Anne Arundel County Public Library * This book is an essential guide for any library leader or staff member striving to create a culture of trust, belonging, and teamwork within their organization. It offers practical strategies for strengthening relationships inside the library and with the communities to be served. In a time when libraries are called to be both anchors and innovators, this book shows us how to lead with purpose while building bridges between community and staff. -- Michelle H. Hamiel * Chief of Programs, Urban Libraries Council *

Author Information

Catherine E. Hollerbach is Chief Operating Officer, Anne Arundel County Public Library, USA. Christine D. Feldmann is Director of Marketing and Communications, Anne Arundel County Public Library, USA.

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