Employee Management and Customer Service in the Retail Industry
Author:   Chris Thomas ,  Gary Heil
Publisher:   John Wiley & Sons Inc
ISBN:  

9780471723240


Pages:   208
Publication Date:   10 August 2005
Format:   Paperback
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Employee Management and Customer Service in the Retail Industry


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Author:   Chris Thomas ,  Gary Heil
Publisher:   John Wiley & Sons Inc
Imprint:   John Wiley & Sons Inc
Dimensions:   Width: 19.10cm , Height: 1.20cm , Length: 24.20cm
Weight:   0.367kg
ISBN:  

9780471723240


ISBN 10:   047172324
Pages:   208
Publication Date:   10 August 2005
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Gary Heil is an educator, business consultant, and expert on leadership, service quality, and change management. Founder of The Center for Innovative Leadership, Heil is a highly regarded speaker and frequent commentator on radio and television and has served on the Board of Examiners for the Malcolm Baldrige Quality Award. He is also the coauthor of Maslow on Management and Leadership and the Customer Revolution. Chris Thomas is a professional writer from Boise, Idaho.

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