Overview

The concept of emotional intelligence entered the management arena with unparalleled speed because of the changing nature of work, greater responsibilities, increasing complexities, ever-demanding customers, market globalization, and increasing stress levels of employees. This new yardstick declares that in an organizational career one needs to be emotionally sensitive and intelligent. The foundation of the concept of management was laid when individuals first strived to work together as a team in order to satisfy their demands. Little attention was paid to the techniques and methods of production up to the time of the industrial revolution (1716-1815).

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