Overview

The path to emergency care is the starting point in the process of health management, however, we must ask ourselves: do we really know what are the processes to achieve safe and efficient care in the emergency department? Are we using these services adequately and how can the development of adequate management processes impact positively on the development of service delivery in emergency contexts? It is common to find emergency departments full and overflowing with consultations, however, it is a priority duty to understand that many of these consultations could have been solved not in the emergency department, since many of the care assigned through triage, were misclassified, or were not referred to the correct corresponding levels according to the triage of the care requested, In this sense, it is necessary to model the emergency system based on correct criteria of care with the certain objective that the processes of care in the emergency department are agile and respond to the real needs of the system, understanding it as an open system but that needs friendly structures.

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