Effective Customer Care
Author:   Pat Wellington
Publisher:   Kogan Page Ltd
Volume:   19
ISBN:  

9780749459970


Pages:   144
Publication Date:   03 June 2010
Format:   Paperback
Availability:   Awaiting stock   Availability explained


Our Price $39.47 Quantity:  
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Effective Customer Care


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Full Product Details

Author:   Pat Wellington
Publisher:   Kogan Page Ltd
Imprint:   Kogan Page Ltd
Volume:   19
Dimensions:   Width: 14.00cm , Height: 0.90cm , Length: 21.60cm
Weight:   0.187kg
ISBN:  

9780749459970


ISBN 10:   0749459972
Pages:   144
Publication Date:   03 June 2010
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Awaiting stock   Availability explained

Table of Contents

Chapter - 00: Introduction: putting customer care in context; Chapter - 01: The fundamentals of customer care; Chapter - 02: Getting to know your customer’s needs and requirements; Chapter - 03: Creating the environment for customer care to flourish; Chapter - 04: Effective communication with customers and colleagues; Chapter - 05: Breaking down inter-team and inter-departmental barriers; Chapter - 06: Complaints, problem solving and quality improvement; Chapter - 07: Building long-term customer relationships

Reviews

Effective customer care can win, hold and develop customers. This book identifies a major opportunity and is an excellent catalyst to make it happen. - Business Executive Effective customer care can win, hold and develop customers. This book identifies a major opportunity and is an excellent catalyst to make it happen. - Business Executive


Effective customer care can win, hold and develop customers. This book identifies a major opportunity and is an excellent catalyst to make it happen. - Business Executive


""Effective customer care can win, hold and develop customers. This book identifies a major opportunity and is an excellent catalyst to make it happen."" - Business Executive


Author Information

Pat Wellington is an internationally recognised management consultant who specialises in customer care, business development, team building and personal effectiveness. With over 20 years experience she has facilitated assignments in blue chip organizations such as Canon and Coca Cola, healthcare providers including the St Martins and Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia. Her work with clients has not only helped build skills and competencies, but also brought tangible results in terms of productivity and profitability.

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