Overview

E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers. Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers. The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications. The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS. There is a need to revisit the extensive use of digital wheelbarrows to transmit data, and complement the transactional focus with IT-enabled analysis of the activities. There is also a need to recognize that IS are not just flashy and shining diamonds to be shown off on special occasions. IS are, as most diamonds, manufactured products, part of the activities and intended for replacement whenever the diamonds are no longer suitable for serving their purpose - diamonds do not last forever.

Full Product Details

Author:   Kim Viborg Andersen
Publisher:   Springer-Verlag New York Inc.
Imprint:   Springer-Verlag New York Inc.
Edition:   Softcover reprint of hardcover 1st ed. 2004
Dimensions:   Width: 16.00cm , Height: 1.20cm , Length: 24.00cm
Weight:   0.454kg
ISBN:  

9781441954589

ISBN 10:   1441954589
Pages:   223
Publication Date:   04 November 2010
Audience:   Professional and scholarly ,  College/higher education ,  Professional & Vocational ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Presentation of the PPR-Model.- The Activity and Customer Centric Approach.- The Domains and Directions of IT Impacts.- Digital Wheelbarrows in Local Government.- E-Government Objectives, Means, and Reach.- The Organizational Membrane Penetrated by Mobile Technologies.- E-Procurement: The Improvement of Supporting and Strategic Operations.- Instrumental Digital Customer Involvement.- Evaluation of IT Applications.- Development of E-Government Applications.- Conclusion.

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