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This textbook is a valuable contribution to our knowledge about an innovation which has made the task of governing more efficient and effective and provided a new avenue for citizen engagement. Dr Dhal does an excellent job of setting up the problem-through both a thorough review of the literature and a sound treatment of the peculiarities of the Indian experience in digital governance. The actual analysis has applications which extend from India to other lower-middle income countries. In this respect, this textbook makes a major contribution to its field of enquiry. Anyone interested in comprehending the new ways of getting things done, especially by promoting the notions of inclusion and engagement in governance, should be delighted to find this textbook an indispensable read. -- Professor Nizam Ahmed * Former Professor of Public Administration, University of Chittagong, Bangladesh * The advent of information and communications technologies (ICTs) has dramatically transformed the landscape on the discourses around technology and society. With both the promises and expectations around what these new ICTs can deliver, governance systems have kept reaching out to ICTs not only as a tool but also increasingly as a panacea for managing the deficiencies of governance. In such a scenario, 'e-governance' has become a much-bandied term. Tie all of this to 'rural development', and one finds that addressing challenges in our rural scene, where 70 per cent of our population live, gets very complicated. Sangita Dhal, in her book, not only gives us a good understanding of and deep insights on 'e-governance' in general but also critically juxtaposes the challenges of rural development with the promises of 'e-governance'. -- Professor Lawrence Surendra * Science, Technology and Society Policy Analyst and Council Member, TSP Asia (www.tspasia.org) * Given the speed of technological change and its pervasive effect across all aspects of society at both local and global levels, this era of the 'Fourth Industrial Revolution' has empowered many and enabled large-scale social, economic and political shifts, and simultaneously highlighted the continued marginalization of groups hitherto excluded from gains in the social, developmental and political arenas. In this comprehensive volume, Dr Dhal addresses the key role and enormous potential of e-governance, structured and shaped by these ICT developments, to bridge the gap between institutions and those they are supposed to benefit. Her thorough discussion takes the reader through the contexts, frameworks and processes through which e-governance has emerged as a pivotal concept for the purpose of delivering public goods and services. -- Professor Reena Patel * BA LLB (Hons), NLSIU, Bengaluru, India; LLM PhD, University of Warwick; Former Faculty Member, Department of Law and Development, University of Warwick, United Kingdom *

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Sangita Dhal is an Associate Professor in the Department of Political Science, Kalindi College, University of Delhi. She has more than 18 years of teaching and research experience in the fields of public administration, public policy and e-governance. Her doctoral work from the University of Delhi was published as Grassroot Democratic Processes and Women: A Study of Panchayati Raj Institutions in Odisha [2003]. She was awarded the prestigious UGC Post Doctoral Research Award in March 2016 for her work entitled ‘The Prospects and Challenges of E-Governance: An Empirical Study of Information Communication Technology Practices in Odisha’. She worked as a research coordinator on the theme of ‘Centrally Sponsored Scheme/Integrated Child Development Scheme’ for the international project of Leverhulme International Research Network ‘Continuity and Change in Indian Federalism’, in collaboration with the University of Edinburgh, University of Nottingham and University of Bristol, during April 2015–April 2017. On 2 October 2019, Dr Dhal was conferred the Gandhi Award by the jury at the University of Delhi for promoting Gandhian values among the youth and fraternity in colleges and departments of the university. She was awarded the Delhi University Innovation Research Project [KC-202] in November 2013 on the topic ‘Evaluating the Socio-economic Changes and Its Political Consequences in the Kashmir Valley: A Study of the Railways Network as a Game Changer’. As a teacher, coordinator and counselor, she has organized social outreach programs with her students for community education and child development in collaboration with Salaam Baalak Trust. Dr Dhal has supervised two PhD scholars from the Department of Political Science, University of Delhi, and was a member of the Course Revision Committee for Public Administration and Public Policy in the University of Delhi in 2019. Dr Dhal has contributed several chapters in various books such as New Dimensions in Federal Discourse in India (2021), Gender Mainstreaming in Politics, Administration and Development in South Asia (2020), Local Governance in India (SAGE Publications, 2019), Women in Governing Institutions in South Asia: Parliament, Civil Service and Local Government (2017), Governance: Issues and Challenges (SAGE Publications, 2016) and Governance and Citizenship (2015). Apart from her active teaching and research work, she has also published several articles in international and national journals on public policy, governance and gender issues, has been invited to give lectures and has presented research papers in national and international conferences.

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