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OverviewThis bestselling textbook offers a comprehensive introduction to the theory and practice of e-business and e-commerce management. The author, Dave Chaffey, brings his trademarks of authority, clarity of expression and teaching expertise to bear on a subject in which he actively lectures and consults. Popular for its cutting-edge and contemporary coverage, this text offers an international approach and a good balance between the technical and managerial topics of central importance to developing an understanding of this subject. It is an engaging read, packed with real-life examples and case studies. Developed for students studying e-business or e-commerce at undergraduate or postgraduate level, and also used by many business managers, this is the essential text to keep pace with technology, strategy and implementation. Full Product DetailsAuthor: Dave ChaffeyPublisher: Pearson Education Limited Imprint: Financial Times Prentice Hall Edition: 5th edition Dimensions: Width: 19.70cm , Height: 2.90cm , Length: 26.20cm Weight: 1.390kg ISBN: 9780273752011ISBN 10: 0273752014 Pages: 768 Publication Date: 13 July 2011 Audience: College/higher education , Professional and scholarly , Undergraduate , Postgraduate, Research & Scholarly Replaced By: 9780273786542 Format: Paperback Publisher's Status: Out of Print Availability: Awaiting stock ![]() Table of ContentsPreface and Guided TourAcknowledgementsI INTRODUCTION1. Introduction to e-business and e-commerce2. E-commerce fundamentals3. E-business infrastructure4. E-environmentII STRATEGY AND APPLICATIONS5. E-business strategy6. Supply chain management7. E-procurement8. E-marketing9. Customer relationship managementIII IMPLEMENTATION10. Change management11. Analysis and design12. Implementation and maintenanceGlossaryIndexReviewsAuthor InformationDave Chaffey is an e-business consultant and visiting lecturer on e-business courses at Warwick University and Cranfield School of Management. Tab Content 6Author Website:Countries AvailableAll regions |