Overview

Learn, develop, and design applications using the new features in Microsoft Dynamics CRM About This Book • Implement business logic using processes, plugins, and client-side scripts with MS Dynamics 365 • Develop custom CRM solutions to improve your business applications • A comprehensive guide that covers the new features of Microsoft Dynamics 365 and increasingly advanced topics. Who This Book Is For This book targets skilled developers who are looking to build business-solution software and are new to application development in Microsoft Dynamics 365, especially for CRM. What You Will Learn • Discover new designers tools included in Dynamics 365 CRM • Develop apps using the platform-agnostic Web API • Leverage Azure Extensions to design cloud-aware applications • Learn how to implement CRUD operation • Create integrated real-world apps using Microsoft PowerApps and Flow by combining services such as Twitter, Facebook, and SharePoint • Configure and use Artificial Intelligence Azure Cognitive Services for Recommendation and Text Analytic services In Detail Microsoft Dynamics 365 CRM is the most trusted name in enterprise-level customer relationship management. Thelatest version of Dynamics CRM comes with the important addition of exciting features guaranteed to make your life easier. It comes straight off the shelf with a whole new frontier of updated business rules, process enhancements, SDK methods, and other enhancements. This book will introduce you to the components of the new designer tools, such as SiteMap, App Module, and Visual Designer for Business Processes. Going deeper, this book teaches you how to develop custom SaaS applications leveraging the features of PowerApps available in Dynamics 365.Further, you will learn how to automate business processes using Microsoft Flow, and then we explore Web API, the most important platform update in Dynamics 365 CRM. Here, you'll also learn how to implement Web API in custom applications. You will learn how to write an Azure-aware plugin to design and integrate cloud-aware solutions. The book concludes with configuring services using newly released features such as Editable grids, Data Export Service, LinkedIn Integration, Relationship Insights, and Live Assist. Style and approach The book takes a pragmatic approach, exploring Dynamics 365 and its CRM features with the help of real-world scenarios.

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9781788399784

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Deepesh Somani is a Microsoft Dynamics CRM solutions architect at Dynamisity and a corporate trainer. He is a Microsoft MVP awardee and has been an active contributor to the global technical community. He's authored Mastering Dynamics CRM 2016 for Packt. His blog has had over 280,000 hits and has 500 followers. He's developed 14 free tools with 7,000 downloads and a Learning Dynamics CRM app with 1,500 downloads and 4.4 rating on the Play Store. He's experienced in working in different domains, such as banking, telecommunication, and retail, with teams from different countries and multinational companies. Nishant Rana is a Microsoft MVP – Business Solutions (Dynamics 365) with over 10 years of experience in Microsoft Dynamics CRM, Microsoft SharePoint, and other Microsoft .NET technologies. He has worked as a consultant at Microsoft for 7 years. He is a Microsoft Certified Professional in Microsoft Dynamics CRM, SharePoint, and Azure .NET. He is also a technical reviewer of popular books on Microsoft Dynamics CRM. He is an avid blogger and is also the author of Nishant Rana's Weblog, a technical blog on Microsoft.NET technologies, which has had more than 2.5 million hits and has 1,000 followers.

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