Overview

Incorporating outcome-based planning and evaluation is critical when developing new programs and services. In this step-by-step patron-centered guide, three experts who have conducted extensive research share their findings and proven strategies: Generate results that support funding - be it governmental or grant-based; Get buy-in and participation from young library users; Improve communications between staff and customers, and among staff; and Garner immense user benefits with minimal effort. Using this method and selecting the level of effort allow libraries to refine existing services and make program improvements incrementally, based on what their audience wants and needs.

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9780838909188

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* Eliza T. Dresand is professor in the School of Information Studies at Florida State University. * Melissa Gross is associate professor at Florida State University's School of Information Studies. * Leslie Edmonds Holt, past president of ALSC, has 25 years of experience working in public libraries.

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