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OverviewOrganisations around the world are in crisis! The principles and approaches on which success is built are no longer clear. Success in the future will require challenging many of the concepts and practices which underpin most organisations today. David Jackson provides practical advice, supported by case studies, for managers seeking to build 'dynamic organisations' where customers drive continuous improvement and people are challenged by clear and incisive leadership. Full Product DetailsAuthor: David JacksonPublisher: Palgrave Macmillan Imprint: Palgrave Macmillan Edition: 1st ed. 1997 Dimensions: Width: 15.50cm , Height: 1.50cm , Length: 23.50cm Weight: 0.444kg ISBN: 9781349141715ISBN 10: 1349141712 Pages: 263 Publication Date: 01 January 1997 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: Manufactured on demand We will order this item for you from a manufactured on demand supplier. Table of ContentsAcknowledgements - Foreword - Preface: How I Got to Here - PART 1: THE DYNAMIC ORGANISATION - A New Scheme of Things - Getting Close to Customers - A New Approach to Change - Leadership in the Post-Industrial Era - People Do it All - Building a Well Oiled Machine - Dynamic Organisations: The Greater Context - Change: Seven Sins; Seven Virtues - PART 2: DYNAMIC ORGANISATIONS IN ACTION - Introduction - Avis Europe - Birmingham Midshires Building Society - Cigna UK - Disneyland Paris - KLM - National & Provincial Building Society - RAC Motoring Services - References - Appendix One: Voice of the Customer Handbook - Appendix Two: Dynamic Organisation Audit - Notes - IndexReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |