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Full Product Details

Author:   Linda S Katz ,  Celia Hales-Mabry
Publisher:   Taylor & Francis Inc
Imprint:   Routledge
Dimensions:   Width: 15.20cm , Height: 3.20cm , Length: 21.20cm
Weight:   0.900kg
ISBN:  

9780789013224

ISBN 10:   0789013223
Pages:   398
Publication Date:   16 October 2001
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Contents Introduction THE KEYNOTE Reference Librarianship: A Guide for the 21st Century THE ORIENTING FUNCTION Orientation to Reality “I Got the Job! Now What Do I Do?”: A Practical Guide for New Reference Librarians Now What? Starting Your First Professional Academic Reference Position “ON THE DESK” Going the Extra Mile: Customer Service with a Smile Cooperation and Competition at the Reference Desk On the Fly BI: Reaching and Teaching from the Reference Desk OUR CHALLENGES Thinking About Reference Service Paradigms and Metaphors Taking Control: A Reference Approach to the Internet Humanities Reference Librarians in the Electronic Age: Strategies for Integrating Traditional and On-Line Resources in an Academic Library A CAUTIONARY NOTE Readin', Writtin' [sic], 'Rithmetic: Reference Desk Redux RESPONDING WHEN UNSURE Phillostachys Aurea--Didn't He Work with Socrates? Reference Work in Science Libraries by Librarians Who Are Not Scientists GETTING SOME ASSISTANCE FOR OURSELVES “Do You Have Any Information on the Goth Lifestyle?” Or How Does a Reference Librarian Keep Up-to-Date? The Librarian's Library: Fugitive Reference Files Training, Supervising, and Evaluating Student Information Assistants Integrating Informal Professional Development into the Work of Reference Acquiring Subject Knowledge to Provide Quality Reference Service LOOKING AT OUR USERS Undergraduate Perceptions of the Reference Collection and the Reference Librarian in an Academic Library Reference Assistance to Remote Users REACHING OUT Faculty: An Essential Resource for Reference Librarians Marketing Reference Resources and Services Through a University Outreach Program Selling the Library from the Reference Desk: Service Points as Advertisements WORKING IN A TEACHING LIBRARY The A, B, Z's of Bibliographic Instruction: Using Real-Life Analogies to Foster Understanding Wake Up That Back Row! Interactive Library Instruction Without Hands-On Student Computers The Development of a First-Year Student Library Instruction Program at Duke University SERVING THE PROFESSION The Professional Development of Reference Librarians: Implications of Research, Publication, and Service “Be All that You Can Be”: Developing and Marketing Professionalism in Academic Reference Librarianship Service to the Profession: Definitions, Scope, and Value Index Reference Notes Included

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Linda S Katz

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