Overview

Employees often disagree with workplace policies and practices, leaving few workplaces unaffected by organizational dissent. While disagreement persists in most contemporary organizations, how employees express dissent at work and how their respective organizations respond to it vary widely. Through the use of case studies, first-person accounts, current examples, conceptual models, and scholarly findings this work offers a comprehensive treatment of organizational dissent. Readers will find a sensible balance between theoretical considerations and practical applications. Theoretical considerations include: how dissent fits within classical and contemporary organizational communication approaches dissent's relationship to, yet distinctiveness from, related organizational concepts like conflict, resistance, and voice explanations for why employees express dissent and how they make sense of it the relationship between organizational dissent and ethics Practical applications encompass: recommendations for employees expressing dissent and managers responding to it consideration of the range of events that trigger dissent strategies employees use to express dissent and tools organizations can apply to solicit it effectively the unique challenges and benefits associated with expressing dissent to management The book's specific focus and engaged voice provide students, scholars, and practitioners with a deeper understanding of dissent as an important aspect of workplace communication.

Full Product Details

9780745651392

Table of Contents

Reviews

This scholarly acknowledgement of the vital role of dissent is refreshing and long overdue. Choice Kassing convinces the reader that the question of organizational dissent is of singular importance in the study of organizational communication. The book provides an interesting synthesis of the attitude research designed to tease out the intricacies of dissent, and it is replete with the stories of some of our most important dissenters. Tim Hegstrom, San Jose State University Dissent in Organizations is an important book for students, scholars, and indeed citizens in general. Kassing widens and deepens our understanding of why and how dissent occurs in organizations. Above all, this book helps to build an important bridge between our understanding of what we do during a huge proportion of the hours of our lives - that is, work - and our common commitment to democratic practices. George Cheney, University of Texas at Austin Dissent in Organizations is a 'must read' if you have ever made suggestions for change and been surprised at others' reactions. The book provides an insightful and interesting integration of research on dissent across multiple disciplines. It is full of excellent examples that have immediate relevance to managers and employees across all types of organizations. Linn Van Dyne, Michigan State University

“I am incredibly impressed with the breadth of material on which Kassing draws in this book. He takes a number of concepts that could be or are books in themselves, expertly summarizes them, and relates them to dissent. Then, he uses real examples of dissent to highlight the dangers of and best practices for dissenting in a way that I think will be relevant for students. Johny Garner, Texas Christian University

""This scholarly acknowledgement of the vital role of dissent is refreshing and long overdue."" Choice ""Kassing convinces the reader that the question of organizational dissent is of singular importance in the study of organizational communication. The book provides an interesting synthesis of the attitude research designed to tease out the intricacies of dissent, and it is replete with the stories of some of our most important dissenters."" Tim Hegstrom, San Jose State University ""Dissent in Organizations is an important book for students, scholars, and indeed citizens in general. Kassing widens and deepens our understanding of why and how dissent occurs in organizations. Above all, this book helps to build an important bridge between our understanding of what we do during a huge proportion of the hours of our lives - that is, work - and our common commitment to democratic practices."" George Cheney, University of Texas at Austin ""Dissent in Organizations is a ‘must read' if you have ever made suggestions for change and been surprised at others' reactions. The book provides an insightful and interesting integration of research on dissent across multiple disciplines. It is full of excellent examples that have immediate relevance to managers and employees across all types of organizations."" Linn Van Dyne, Michigan State University

This scholarly acknowledgement of the vital role of dissent isrefreshing and long overdue. Choice <p> Kassing convinces the reader that the question oforganizational dissent is of singular importance in the study oforganizational communication. The book provides an interestingsynthesis of the attitude research designed to tease out theintricacies of dissent, and it is replete with the stories of someof our most important dissenters. Tim Hegstrom, San Jose State University <p> Dissent in Organizations is an important book forstudents, scholars, and indeed citizens in general. Kassing widensand deepens our understanding of why and how dissent occurs inorganizations. Above all, this book helps to build an importantbridge between our understanding of what we do during a hugeproportion of the hours of our lives - that is, work - and ourcommon commitment to democratic practices. George Cheney, University of Texas at Austin <p> Dissent in Organizations is a must read' if youhave ever made suggestions for change and been surprised at others'reactions. The book provides an insightful and interestingintegration of research on dissent across multiple disciplines. Itis full of excellent examples that have immediate relevance tomanagers and employees across all types of organizations. Linn Van Dyne, Michigan State University

Author Information

Jeffrey Kassing is Associate Professor of Communication at Arizona State University.

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