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9780801477997

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<p> This study is exemplary in its impressive attention to details regarding working conditions and industrial relations machinery, and in its combination of enterprise and regulatory histories with present-day quantitative and qualitative results. Furthermore, the book excels by attractive writing and presentation: the reader is put in the picture right from the start by an excellent summary chapter that explains general results at length and in the comparative context of the two countries. This overview leads on to the more detailed chapters in such an appealing way that the reader at all times understands the specific results as part of the wider picture. Arndt Sorge, British Journal of Industrial Relations (March 2013)

<p> In Disintegrating Democracy at Work, Virginia Doellgast compares the changes in the organization of frontline call center jobs in the United States and Germany. Doellgast conducted nearly three hundred interviews with key informants in both countries and compared the qualitative findings with the quantitative results of an international survey. This is an innovative book; there are not many internationally comparative studies on wages and work organization with such a broad empirical base and such a profound knowledge of institutions and the organization of an industry. -Gerhard Bosch, Universit t Duisburg Essen

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Virginia Doellgast is Lecturer in Comparative Employment Relations at the London School of Economics and Political Science.

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