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9781349320899

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"""This meticulously edited and highly organized collection of articles constitutes an authoritative, multi-perspectival, interdisciplinary, 'discourse-based' reference work. Its theoretical and methodological frameworks and detailed analyses illuminate institutional discursive processes in which deficits of various kinds often threaten the well-being of lay participants a timely book that occupies a qualitative scholarly niche, will nevertheless benefit researchers from various institutional settings seeking to explore communication in order to identify the implicit dimensions of processes and procedures, and effect change that will improve lay professional institutional communication."" - Discourse & Communication"

This meticulously edited and highly organized collection of articles constitutes an authoritative, multi-perspectival, interdisciplinary, 'discourse-based' reference work. Its theoretical and methodological frameworks and detailed analyses illuminate institutional discursive processes in which deficits of various kinds often threaten the well-being of lay participants a timely book that occupies a qualitative scholarly niche, will nevertheless benefit researchers from various institutional settings seeking to explore communication in order to identify the implicit dimensions of processes and procedures, and effect change that will improve lay professional institutional communication. - Discourse & Communication

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MICHELLE ALDRIDGE Cardiff University, UK MATS ALVESSON Lund University, Sweden and University of Queensland, Australia ELIZABETH ARMSTRONG Edith Cowan University, Australia ANDREW BENGRY-HOWELL University of Bath, UK SALLY CANDLIN Macquarie University, Australia MARIANNE GROVE DITLEVSEN Aarhus School of Business, Aarhus University, Denmark EDITH ESCH University of Cambridge, UK ALISON FERGUSON University of Newcastle, Australia ARTHUR S FIRKINS Macquarie University, Australia CHRISTINE GRIFFIN University of Bath, UK CHRIS HACKLEY Royal Holloway, University of London, UK CHRISTOPHER HALL Durham University, UK RODNEY JONES City University of Hong Kong, Hong Kong PETER KASTBERG Aarhus School of Business, Aarhus University, Denmark TINA KOCH University of Surrey, UK DANA KOVARSKY University of Rhode Island, USA JUNE LUCHJENBROERS Bangor University, Wales, UK JENNIFER MACFARLANE University of Melbourne, Australia LENORE MANDERSON Monash University, Australia TIM MCNAMARA University of Melbourne, Australia WILLM MISTRAL University of Bath, UK LYNNE MORTENSEN Macquarie University, Australia ANGELA SCARINO University of South Australia, Australia THOMAS SCHEFFER Humboldt Universität zu Berlin, Germany STEF SLEMBROUCK Gent University, Belgium LESLEY STIRLING University of Melbourne, Australia STEFAN SVENINGSSON Lund University, Sweden ISABELLE SZMIGIN University of Birmingham, UK IRENE WALSH Trinity College, Dublin, Republic of Ireland MICHAEL WALSHUniversity of Sydney, Australia

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